Client Advocacy & Community Lead jobs in United States
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Sportradar · 5 days ago

Client Advocacy & Community Lead

positionNew York, United States
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
money$85K/yr - $115K/yr
date8+ years exp

Sportradar is the world’s leading sports technology company, and they are seeking a strategic and client-focused Client Advocacy & Community Lead. This role will be instrumental in shaping how the company listens to and acts on client insights to drive continuous improvement, managing the Client User Group and ensuring client voices are heard across the organization.

Information Services

Responsibilities

Client User Group management: Launch and scale a sustainable, member-driven user group: drive membership, governance, programming (calls, webinars, conference), advocacy, and measurable value for Sportradar clients
Client survey oversight
Client feedback consolidation strategy
Insight sharing & stakeholder engagement
Continuous improvement & innovation

Qualification

Client User Group managementClient feedback programsStakeholder engagementCRM systemsFeedback analytics toolsAnalytical skillsInfluencing skillsCommunicationStrategic thinking

Required

8+ years of experience in commercial related role, preferably in a global B2B environment
Must have previous experience building & scaling a user community or association, implementing membership models (dues, tiers, renewals) and governance (board formation, bylaws, committees)
Ability to effectively communicate and interact with C-suite level clients
Proven track record of managing client feedback programs and driving cross-functional change
Strong analytical skills with the ability to translate data into compelling narratives
Excellent communication and stakeholder management skills
Experience with CRM systems and feedback analytics tools
Strategic thinker with a bias for action and a passion for client advocacy

Preferred

Experience working in a matrixed, global organization
Familiarity with voice-of-customer (VoC) platforms and methodologies
Ability to influence and drive alignment across diverse teams

Benefits

Comprehensive benefits package
Performance bonus program
Equity stock purchase
401k contribution
Global Employee Assistance Programme
Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience)
Online training videos
Flexible working hours

Company

Sportradar

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Sportradar Group AG (NASDAQ: SRAD), founded in 2001, is a leading global sports technology company creating immersive experiences for sports fans and bettors.
dateFounded in 2001
location
St. Gallen, CH
people-size1001-5000 employees
web-link
http://www.sportradar.com

Funding

Current Stage
Late Stage

Leadership Team

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Eduard Blonk
Regional CEO Asia Pacific (interim)
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Gerard Griffin
Chief Financial Officer
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Company data provided by crunchbase