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Hays · 1 week ago

Desktop/Helpdesk Engineer

Alpharetta, GA

Contract

Onsite

Entry, Mid Level

$20/hr - $25/hr

Hays is seeking a Desktop/Helpdesk Engineer to deliver technical services aligned with company goals and core values. The role involves providing high-quality customer service, performing on-site technical tasks, and managing IT issues while ensuring compliance with internal procedures.

Information ServicesRecruitingStaffing Agency

No H1B

Responsibilities

Interact with users face to face to understand and document all IT issues

Install and maintain computer systems and peripherals in accordance with established standards and guidelines

Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members

Assist with the planning and implementation of IT projects across multiple sites

Provide first-level IT support for business users

Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions

Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software

Open service requests and manage warranty repairs with hardware vendors

Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery

Qualification

IT desktop supportCustomer serviceTroubleshootingAsset managementAV/Conference roomMobility OSAdministrative skillsWorkplace healthSafetyInterpersonal skills

Required

Experienced in IT desktop support

Ability to follow procedures and work in an organized manner

Proficient in using information systems and technology tools according to industry standards

Demonstrates strong customer service, interpersonal, administrative skills

Aware of workplace health and safety practices

Capable of performing physical tasks such as lifting up to 50 pounds and moving throughout the workday

Interact with users face to face to understand and document all IT issues

Install and maintain computer systems and peripherals in accordance with established standards and guidelines

Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members

Assist with the planning and implementation of IT projects across multiple sites

Provide first-level IT support for business users

Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions

Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software

Open service requests and manage warranty repairs with hardware vendors

Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery

Preferred

Virtual or In-person Help Desk

Asset Management

AV/ Conference room

Printers

Mobility OS'

Benefits

Full medical benefits

Dental benefits

Vision benefits

401K

Life Insurance ($20,000 benefit)

Company

Hays

Glassdoor3.5

Hays is a leading global professional recruiting group, they are expert at recruiting qualified, professional and skilled people worldwide. It is a sub-organization of Hays plc.

Founded in 2000