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Trinity Partners · 1 day ago

Tenant Services Coordinator

Atlanta, GA

Full-time

Onsite

New Grad, Entry Level

Trinity Partners is a full-service commercial real estate firm headquartered in uptown Charlotte, and they are seeking a Tenant Services Coordinator to join their team at the Alpharetta location. The role involves assisting the property management team in managing multiple properties, handling tenant requests, and ensuring high levels of tenant satisfaction through effective communication and organization.

CommercialIndustrialReal Estate

Work & Life Balance

H1B Sponsor Likely

Hiring Manager

Kathryn (Katie) Plazyk, BOMI-HP®

Responsibilities

Assist the property management team in all aspects of managing multiple properties

Receive all tenant requests, log, and dispatch all complaints to the necessary maintenance personnel and vendors

Work with vendors to maintain tenant satisfaction concerning complaints. Follow up with tenants promptly

Outline work to be performed by vendors. Obtain bids from different vendors and choose the appropriate vendor to perform work (with the Property Manager’s approval)

Prepare and coordinate the execution of vendor contracts in strict accordance with Trinity Partners’ policies. Complete the process by maintaining the necessary documents electronically

Receive, log, and properly code all invoices and review them with the Property Manager for approval. Check all invoices for accuracy; work with accounts payable and vendors on clearing up any billing problems

Receive and keep up-to-date files on all work orders from tenants, correspondence and lease files, tenant insurance, service contract files, and associated reminders in MRI/Yardi or other accounting software

Assist in preparing monthly reports and annual business plans, and budgets

Work with Property Manager and maintenance team on tenant construction, including tenant renovations, white-box construction projects, and general building rehabilitation

Work with security vendors in dealing with proper procedures, violators, and other general problems

Process and maintain good records for all security devices, including keys and access fobs

Review and research aged receivable reports. Work with tenants and the accounting department to resolve any aged items

Maintain current and complete certificates of insurance for all tenants and all vendors in electronic files

Create and update tenant manuals and distribute them accordingly

Prepare general correspondence, including action agendas, tenant invoices, tenant service requests, and other miscellaneous forms

Prepare and coordinate action agenda items with the Property Manager and building maintenance personnel

Perform all general office duties, including answering telephones, upkeep of equipment, and ordering supplies

Assist with tenant relations functions as assigned

Be available for company and team meetings as required

Handle other duties as assigned

Qualification

Microsoft Office SuiteVerbal communicationWritten communicationOrganizational skillsAttention to detailTeam-oriented mindsetProblem-solvingTime management

Required

Advanced proficiency in Microsoft Office Suite, including Word, Excel, and Outlook

Exceptional professional verbal and written communication and interpersonal skills

Excellent analytical, written, and oral communication skills

Strong organizational, data collection, validation, and auditing skills

Team-oriented mindset; willingness to work with a diverse set of service lines and colleagues

Keen eye for detail; ability to check behind yourself and edit, self-correct, and keep company best practices front and center

Ability to multitask and work efficiently with tight deadlines

Engaging attitude, flexible nature, and willingness to problem-solve

Ability to prioritize multiple projects and tasks while ensuring all customer groups receive timely attention, strong time management skill

Valid driver's license required

Preferred

Bachelor's degree preferred

Company

Trinity Partners

Trinity Partners is a biggest commercial real estate firms in the country

Founded in 1998

Charlotte, North Carolina, USA

201-500 employees

http://www.trinity-partners.com

H1B Sponsorship

Trinity Partners has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (53)

2024 (30)

2023 (45)

2022 (34)

2021 (30)

2020 (24)