Delve · 2 weeks ago
Client Partner
California, United States
Full-time
Hybrid
Senior LevelDelve is a product innovation services firm that partners with ambitious teams to bring innovations to market. As the Client Partner, you will own client success, build trusted relationships, and lead innovation programs while ensuring alignment with client expectations and strategic goals.
Product DesignProfessional Services
Hiring Manager
Helena Mannarino, SHRM-SCP
Responsibilities
Partner with Marketing, Sales, and Executive Leadership to develop and execute a successful go-to-market strategy with a focus on your geographic market
Build upon the existing client-base to establish a portfolio that can deliver both recurring revenue and sustained year-over-year growth
Take an active role in the sales process; shaping solution definition, crafting and presenting compelling proposals, shaping scope and budget estimates in partnership with Account Directors, Program Managers, and Functional Experts
Create and execute strategic plans to extend and expand high-potential client relationships in partnership with Account Director(s)
Build relationships with key client executives, positioning Delve as a trusted advisor for both strategic and executional programs
Be an active member in the broader Product Design and Engineering community within the market; authoring and sharing thought leadership, participating in industry events, etc
Serve as a strategic partner to Delve’s clients, advocate for their needs and expectations at both the program and project level
Build an understanding of the client’s broader business context and strategic priorities within which our engagements exist to ensure broader strategic alignment
Ensure a smooth transition from the sales process to project delivery, ensuring alignment on the vision, scope, budget, and client expectations
Serve as an advisor and a partner to the Project Managers and broader team to identify and manage risks and develop mitigation strategies
Be available to advise project team members to ensure the project team’s effectiveness, quality of work, and team morale
Support internal kickoffs to ensure a smooth transfer of the vision of the scope and expectations for multi-disciplinary roles are set
Serve as an advisor to the PMs to monitor and identify risks and opportunities to ensure the project team’s effectiveness, quality of work, and team morale
Serve as a coach, mentor, and advisor to project team members, in alignment with department and practice area leaders and PMs
Build a client portfolio within the Studio’s market that meets both growth and profitability targets
Support PMs and Account Directors to ensure projects are profitable, advising project issues and risk, navigating scope and budget management, securing change orders when appropriate
Provide partnership, support, advice, and an escalation path for navigating project finances
Qualification
Required
Bachelor's degree in design, engineering, business, or a related field; advanced degree preferred
Extensive experience in design consulting or a related industry, with a proven track record of successful leadership
Proven track record in building profitable, growing client portfolios through successful business development and excellence in execution
Strong business acumen, including financial management and strategic planning skills
Experience managing complex, multi-disciplinary teams and client relationships
Proven ability to lead, mentor, and motivate teams to achieve exceptional results
Willingness to travel as needed
Preferred
A strategic thinker with experience across design, engineering, or consulting
A service-oriented leader who supports and elevates the people around them
Someone who thrives in collaborative environments and helps create them
A team member who listens well and values input from diverse stakeholders
A professional committed to high standards of quality and craftsmanship
A self-motivated individual who can work independently with minimal oversight
An excellent communicator with strong writing, presentation, and interpersonal skills
Someone who leads with an inclusive mindset and models inclusive behaviors across the organization
Company
Delve
Delve is a full-service design and innovation firm that believes a better world is possible through human-centered design.
Founded in 1967
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Frend
Chief Executive Officer
Dave Franchino
Board member and advisor
Recent News
2024-04-23
2023-11-02
Company data provided by crunchbase