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TechMind RPO Private Limited · 1 day ago

Insurance Customer Service Representative

Orlando, FL

Full-time

Onsite

Entry Level

1+ years exp

TechMind RPO Private Limited is a well-established, values-driven insurance agency in Central Florida. They are seeking a Commercial Customer Service Representative to support both new and existing commercial clients, ensuring smooth daily operations and providing essential client-facing services.

Staffing & Recruiting

Hiring Manager

Himanshu Sharma

Responsibilities

Handle and organize incoming commercial insurance leads

Assist in collecting underwriting data and client documents

Prepare application submissions for quoting and proposal stages

Collaborate with carriers and account managers throughout the quoting process

Respond to client inquiries via phone and email with professionalism and care

Process endorsements, policy changes, and updates efficiently

Issue and manage Certificates of Insurance (COIs) in a timely manner

Support billing inquiries and facilitate communication with carriers on claims

Collect renewal data and assist with re-marketing efforts

Update client files and prepare documentation for account reviews

Help coordinate renewal meetings and client outreach

Maintain accurate records in the agency's management system (AMS)

Ensure documentation meets regulatory and internal standards

Adhere to agency procedures to support E&O compliance

Qualification

Commercial insurance experienceFlorida insurance licenseAgency management systemsCommercial coveragesMultitasking capabilitiesBilingual (English/Spanish)Communication skillsAttention to detail