Northcentral Technical College · 1 month ago
Supervisor, Financial Aid
Wausau Main Campus
Full-time
Onsite
Mid, Senior Level
2+ years expNorthcentral Technical College (NTC) is seeking a Supervisor of Financial Aid to provide operational leadership for the daily administration of financial aid programs. This role involves ensuring compliance with regulations, managing staff performance, and enhancing the student experience through effective communication and outreach.
E-LearningEducationTutoring
Responsibilities
Oversee the day-to-day administration of financial aid processes, ensuring compliance with federal, state, and institutional regulations
Partner with the Director to interpret and implement new regulatory requirements, system updates, and procedural changes
Manage the annual setup and testing of financial aid systems, ensuring timely updates and effective communication to staff
Monitor key operational functions such as verification, cost of attendance updates, professional judgments, and satisfactory academic progress
Supervise and evaluate assigned financial aid staff, providing direction, coaching, and support for performance and professional development
Collaborate with the Director to ensure staffing, training, and workflow needs align with departmental goals
Provide leadership in resolving complex student cases and escalated concerns, ensuring consistency and compliance in decision-making
Work collaboratively across Student Services and Enrollment teams to maintain accurate, timely information and ensure seamless service to students
Coordinate financial aid outreach activities, events, and workshops in partnership with K12 partners, regional campuses, and community organizations
Serve as a liaison to institutional partners, including the Registrar, Student Finance, Advising, and Admissions, to support integrated student service delivery
Promote financial literacy, awareness of aid opportunities, and compliance with disclosure requirements across digital and in-person platforms
Collaborate with partner institutions to support co-located programs and ensure consistent aid processes for shared students
Maintain high standards of data accuracy and documentation across all financial aid records and reporting systems
Assist with preparation for internal and external audits, ensuring all records and reports meet compliance standards
Support the Director in developing and implementing process improvements that enhance accuracy, efficiency, and the student experience
Ensure continuity of operations during Director absences or as delegated, maintaining consistent compliance and workflow management
Supervise and evaluate financial aid staff, providing coaching, performance management, and opportunities for professional growth
Provide input during the hiring process, oversee training, conduct performance evaluations, and support professional development
Assign work and projects, ensuring alignment with institutional goals and priorities
Support employee engagement, professional growth, and collaboration within the team
Ensure compliance with College policies, procedures, and security protocols
Qualification
Required
Bachelor's degree in Business Administration, Finance, Educational Administration, or a related field
Minimum of two years of experience in financial aid administration with demonstrated regulatory knowledge
At least one year of supervisory or lead experience in a student services or financial aid setting
Strong analytical and technical skills, including proficiency with financial aid or student information systems (Workday preferred)
Excellent interpersonal and communication skills with the ability to balance accuracy, efficiency, and student support in a fast-paced environment
Ability to read, write and comprehend simple instructions, emails and memos; discuss information one-on-one and in small groups
Ability to perform and work complex calculations, make comparisons, interpret and provide logical explanations to others
Ability to critically think and solve problems involving a variety of concrete variables with limited standardization; interpret written, oral and diagrammed instructions
Ability to perform complex operations in a variety of job-specific systems, understand functionality to apply advanced functions, manage/customize and create calculations with data
Ability to actively listen, discern key information, and respond professionally; ask follow up or clarifying questions to diffuse escalated situations and offer appropriate problem resolution when necessary
Qualified applicants must have demonstrated public relations, customer service and interpersonal skills as well as demonstrated skills in oral and written communications and in utilizing current technology
The successful candidate must demonstrate a dedication to the needs of students as they relate to financing their education, so as to properly channel resources to maximize their potential within the Northcentral Technical College District
Preferred
Experience working with Workday or other integrated financial aid/student information systems preferred
Benefits
Competitive salaries
Excellent benefits
Generous paid time off
Two paid closures for the winter holiday (Christmas – New Year) and summer (week of July 4th)
Company
Northcentral Technical College
Northcentral Technical College is an educational institute providing courses in management, technical and social subjects.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$6.71MKey Investors
US Department of Commerce, Economic Development Administation
2023-09-26Grant· $0.51M
2013-09-19Grant· $6.2M
Leadership Team
L
Lori A. Weyers
President
Recent News
U.S. Economic Development Administration
2023-09-27
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