Included Health · 1 week ago
Senior Client Security Analyst
United States
Full-time
Remote
Mid, Senior Level
$109K/yr - $184K/yr
5+ years expIncluded Health is a new kind of healthcare company, delivering integrated virtual care and navigation. They are seeking a Senior Client Security Analyst responsible for managing the client security review process, coordinating inputs from various teams, and driving process improvements to enhance client success cycles.
Health CareHospitalMedicalmHealth
Responsibilities
Own the end-to-end process for all client and prospect security questionnaires, acting as the central project manager from the initial JIRA ticket to final delivery
Review, triage, and assign all questions to the appropriate cross-functional teams (e.g., Engineering, IT, Legal), eliminating ambiguity and coordination burdens from the Client Success Managers (CSMs)
Collaborate with and track progress from all internal stakeholders, actively managing timelines to ensure responses are accurate and completed within established SLAs
Perform final quality assurance (QA) reviews on all completed questionnaires to ensure the document is cohesive, professional, and all questions are answered before client delivery
Partner with GRC leadership to develop, document, and refine standardized workflows, creating clear success metrics (e.g., reduced turnaround time)
Act as the primary point of contact for the Sales and Client Success teams on all security-related inquiries, including escalations for new sales and upsell deals
Represent the cybersecurity team on calls with clients and prospects, acting as the expert to address security concerns and build trust
Develop, maintain, and promote a "Trust Center" (e.g., using Whistic) by centralizing existing "Go-To-Market Packet" and other documentation to proactively address common security questions
Manage the intake process for security reviews of non-standard client agreements, collaborating with Legal to formalize the review of data security and AI clauses
Support the Third-Party Risk Management (TPRM) program by helping to manage automated workflows that flag high-risk vendors for GRC review
Assist in communicating and enforcing the required Third-Party Security Addendum (TPSA) for new vendors
Qualification
Required
5+ years of experience in GRC, risk management, or a security-focused client-facing role
Demonstrated experience in project management or process coordination
Direct experience supporting a fast-paced sales or client success team as a security subject matter expert
Proven ability to manage and respond to client/prospect security questionnaires, RFPs, and security assessments
Strong understanding of GRC and compliance frameworks, especially HIPAA and SOC 2
Exceptional client-facing communication skills, with the ability to explain complex security concepts to both technical and non-technical audiences
Comfortable holding cross-functional partners accountable to deadlines
Preferred
Bachelor's degree in a related field
Experience using JIRA or similar service desk ticketing systems to manage and track workflows
Experience using GRC, TPRM, or security questionnaire platforms (e.g., Whistic, Vanta, OneTrust, Loopio, RFPio)
Experience in the healthcare or health tech industry
Relevant certifications (CISM, CRISC, CISA, etc.)
Benefits
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Company
Included Health
Included Health provides a combination of virtual care, navigation, and communities-based healthcare services.
1001-5000 employees
H1B Sponsorship
Included Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (9)
2023 (8)
2022 (6)
Funding
Current Stage
Late StageTotal Funding
$344MKey Investors
The Carlyle GroupGreylockVenrock
2020-09-09Series E· $175M
2018-05-02Series D· $66M
2017-01-01Series Unknown
Leadership Team
Owen Tripp
Chief Executive Officer
Wade Chambers
CTO & SVP of Engineering
Recent News
Business Wire
2025-12-11
Company data provided by crunchbase