Authenticx · 1 week ago
Insights Storyteller
United States
Contract
Remote
Mid Level
3+ years expAuthenticx is on a mission to help healthcare organizations listen at scale to drive meaningful customer insights. The Insights Storyteller will be responsible for analyzing interactions between clients and their customers, presenting findings, and crafting compelling narratives that drive effective business decisions.
AnalyticsComplianceCustomer ServiceHealth CareSoftware
No H1B
U.S. Citizen Only
Responsibilities
Driving client success by analyzing interactions between our clients and their customers and presenting meaningful findings to our clients so they can make effective business decisions. You will do this by:
Delivering 40-44 Insights Storytelling Sessions annually to contracted clients
Collaborating with Authenticx client team to plan strategic direction for Insight Stories
Developing expertise in Authenticx platform
Conducting both quantitative and qualitative analysis to discover actionable insights
Crafting relevant, compelling story lines that convey conversational data in a way that captures attention and drives client audiences to take meaningful action
Creating visually compelling PowerPoint decks to support the telling of data-backed stories
Presenting stories with effective delivery and facilitating discussion, brainstorming and questions (primarily online, occasionally in person)
Creating post-presentation reports
Executing on all of the above with excellence
Work with Product Team for feature requests and platform development
Ongoing learning and development around platform, clients, storytelling, strategy
Continually honing the Authenticx approach to data-backed storytelling
Qualification
Required
3-5 years of experience in a B2B customer-facing role, especially in giving presentations
Experience analyzing qualitative and quantitative data and extracting meaningful, action-oriented insight
Skill in project management, research, quantitative and qualitative data analysis
Superior written and oral communication and presentation skills
Well-organized, with a high attention to detail and ability to prioritize
Strong project management and cross-functional leadership skills
Proficiency with MS Office (especially Excel and PowerPoint)
Understanding of web applications with a desire to learn new technologies
Highly-collaborative; able to work well in a team environment
Preferred
Bachelor's degree in Business, Marketing, Writing or other relevant fields preferred
Software-as-a-Service (SaaS), Healthcare, or business-to-business (B2B) professional services experience preferred
Proven understanding of the Healthcare industry is preferred
Benefits
Free health insurance options
Comprehensive benefits - medical, vision, dental, life, and disability insurance
HSA and FSA plans
401(K)
Unlimited vacation time
Perks at Work membership for discounts on shopping, travel and much more
Company
Authenticx
Authenticx provides a single source of conversational data for customer insight analytics to inform business decisions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$28.3MKey Investors
Blue Heron CapitalSignal Peak VenturesM25
2023-01-17Series B· $20M
2021-06-02Series A· $7.5M
2020-05-22Pre Seed· $0.8M
Leadership Team
Amy Brown
CEO
Recent News
2025-03-12
Company data provided by crunchbase