RIMOWA · 2 weeks ago
Client Services Advisor (Support Center), Long Island City, Queens, New York
New York, United States
Full-time
Onsite
Entry, Mid Level
$23/hr - $26/hr
2+ years expRIMOWA is seeking a Client Services Advisor to enhance the client experience through collaboration with various teams. The role involves delivering personalized service, managing sales orders, and fostering customer relationships across multiple channels.
Consumer GoodsRetailTextiles
Responsibilities
Deliver superior, personalized service to address client inquiries via all available channels
Achieve SLAs for customer-related contacts and troubleshoot customer facing issues in a timely manner
Provide qualitative and quantitative feedback to internal teams
Foster customer relationships and deliver a positive experience across all omni-channel activities
Proactively clientele utilizing in-depth product and process knowledge to deliver an exceptional customer service experience
Manage sales orders on a daily basis; partner with the fulfilment warehouse and carrier services on processing, shipping, returns, and cancellations
Manage fraud management investigations and analytics
Work cross functionally with the retail and after-care teams
Identify reoccurring customer service patterns to develop a more efficient process
Assist with manual order processing as needed during peak seasons and for vacation coverage to meet shipping cutoff deadlines
Post purchase: assist with return processes, and omnichannel fulfilments
Provide estimates and quotes for repairs, shipping and delivery dates as requested
Inspect new and used products to determine the requirement for repair
Inspect and verify incoming goods against invoices or other documents, record shortages and reject damaged goods
Order additional repair parts as needed
Go the extra mile to engage customers
Responsible for receiving, tracking, label creation, sending orders to clients
Qualification
Required
Eligible to work in the United States
Bachelor's Degree (or equivalent experience)
At least two years of experience in a fast-paced luxury retail, clienteling, or ecommerce environment with knowledge of customer service
Comprehensive understanding of luxury clientele and language
Ability to work Saturdays
Be able to follow instructions and adhere to policies and procedures
Comfortable making direct contact with customers through spoken and written communication, ability to follow up directly, etc
Ability to independently resolve complex and/or escalated situations
Ability to navigate multiple computer applications and work from a dual monitor
Demonstrate the ability to work under pressure and diplomatically address and control challenging situations
Strong communication, verbal and analytical skills
Strong sense of teamwork, ability to multi-task, and manage priorities with ease
Ability to take initiative, ownership and accountability
Pro-active, self-starter
Preferred
Warehouse/Ecommerce back-end systems knowledge a plus
Experience in a related customer service or call center role a plus i.e., in a role that requires resolving issues, diffusing tense situations, and solving complex issues
Preferred experience in Salesforce (commerce and service cloud)
Proficient in Microsoft Office Suite
Company
RIMOWA
Welcome to RIMOWA, the first German Maison of the LVMH Group.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-10-04Acquired
Recent News
2025-06-26
Google Patent
2025-05-05
Company data provided by crunchbase