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PNC · 1 day ago

Bilingual Spanish Part Time Teller

TX - Dallas (75220)

Full-time, Part-time

Onsite

New Grad, Entry Level

PNC is a bank that emphasizes delivering the best experience for its customers through an inclusive workplace culture. The Bilingual Spanish Part Time Teller role involves providing exceptional customer service, processing transactions, and identifying banking opportunities to enhance customer loyalty and financial well-being.

BankingFinanceFinancial Services

No H1B

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate

Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff

Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources

Applies product and procedural knowledge to solve customer's problems

Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Qualification

Customer ServiceBilingual SpanishBankingProactive SalesEffective CommunicationsProblem SolvingAttention to Detail

Required

Bilingual in Spanish preferred

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions

Ability to leverage information in creating customized customer solutions

Assessing and effectively managing all of the risks associated with their business objectives and activities

Adhere to all policies and procedures, demonstrating sound judgment within established limits

Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties

Prior experience is not required

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Preferred

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)

Dental and vision options

Employee life insurance

401(k) with PNC match

Pension and stock purchase plans

Back-up child/elder care

Adoption, surrogacy, and doula reimbursement

Educational assistance, including select programs fully paid

A robust wellness program with financial incentives

Parental leave

Up to 11 paid holidays each year

7 occasional absence days each year

Part-time employees will accrue vacation time based on hours worked (including overtime) in the current calendar year to be used after 90 days of service