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Malin · 1 day ago

Service Coordinator

Addison, TX

Full-time

Onsite

New Grad, Entry Level

Malin is a leading provider of forklift repair and maintenance services, and they are seeking a highly organized and proactive Field Service Coordinator to join their team. The Field Service Coordinator will be responsible for scheduling and dispatching technicians to various job sites to perform maintenance and repairs on forklifts, requiring excellent communication skills and the ability to manage multiple tasks simultaneously.

Information Technology

Responsibilities

Schedule and dispatch technicians to job sites based on priority and availability

Communicate with customers to confirm service appointments and provide updates on technician arrival times

Monitor technician progress and provide support as needed to ensure timely completion of work

Maintain accurate records of service calls, technician assignments, and job status

Coordinate with the parts department to ensure technicians have the necessary parts and tools for each job

Handle emergency service requests and adjust schedules as needed to accommodate urgent repairs

Use GPS technology to locate and track technicians in the field

Provide excellent customer service by addressing customer inquiries and resolving issues promptly

Collaborate with the service manager to optimize technician routes and improve efficiency

Qualification

Dispatching experienceLogistics knowledgeDispatch software proficiencyForklift maintenance knowledgeMultitasking skillsOrganizational skillsCommunication skillsInterpersonal skillsWork under pressure