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Wake Forest University · 1 day ago

Assistant Director, Client Systems & Device Strategy

Winston Salem, NC

Full-time

Onsite

Senior Level

5+ years exp

Wake Forest University is seeking an Associate Director for Client Systems and Device Strategy, a strategic leader in Information Systems. This role involves overseeing a technical team to optimize enterprise device management platforms and improve the overall campus experience through strategic collaboration and continuous improvement.

EducationHigher EducationUniversities

No H1B

Responsibilities

Develops and oversees the long-term enterprise system environment expertise and strategy for device management, security, and software delivery to enhance the campus experience

Directly manages a technical team focused on administering and configuring enterprise tools, including Jamf, SCCM, Intune, enterprise software distribution, and CrashPlan enterprise backup

Build and maintain enterprise vendor partnerships for the benefit of Wake Forest University community, advocating for features, adjustments, fixes or other improvements to the campus experience

Continually assesses the performance and efficacy of client-facing enterprise systems and device configuration. Develops and implements process and quality improvements to align configuration with evolving campus needs

Leads initiatives to maintain team focus on application and device security configuration in partnership with Information Security colleagues

Maintains the security and confidentiality of private, proprietary or sensitive information and data

Collaborates with campus partners to conceive and develop emerging and/or improved technologies and system configurations. Collaborates with other managers/leaders in the IS department to ensure continuous improvement in system quality and operations

Provides supportive leadership, integrity, and accountability to a team of technical staff, guiding and developing them in strategic device management

Establishes and recommends processes and protocols related to device management, system configuration, and security

Availability to work after hours and/or weekends and on-call, as necessary or as scheduled

Other duties as assigned

Qualification

Device Management ExpertiseSystemSecurity ExpertiseTechnical LeadershipStrategic PlanningITIL CertificationProject ManagementCoordinationSupplemental Computer KnowledgeDecision Making

Required

Bachelor's degree or equivalent experience

5-8 years professional experience including 2 years supervisory experience

Excellent ability as a manager and leader of highly technical staff

Deep technical knowledge and hands-on experience in administering and strategically utilizing enterprise device management platforms such as Jamf, SCCM, and Intune

Strong knowledge and experience in systems analysis, administration, and continuous improvement of security configurations. Honors a NIST framework-aligned approach and other information and data security best practices

Experience in establishing short-range and long-range departmental goals to achieve functional area objectives, specifically for enterprise device and system strategies

Ability to skillfully and sensitively coordinate the efforts of multiple technical teams within and outside of Information Systems

Experience supporting students and BYOD (bring your own device) devices

Effective and insightful decision-making abilities, particularly in high-pressure or urgent situations related to enterprise system stability