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BrainsWay · 4 days ago

TMS Field Clinical Engineer

DFW Metroplex

Full-time

Hybrid

Entry, Mid Level

$95K/yr - $105K/yr

2+ years exp

BrainsWay is a global leader transforming lives through advanced neuroscience and mental health treatments. The Field Clinical Engineer will provide technical support, product installations, and training to healthcare providers, ensuring optimal use of BrainsWay's medical devices.

BiotechnologyHealth CareLife Science

Hiring Manager

Brady Miller

Responsibilities

Partner with FCE team to provide prompt, advanced support to customers/healthcare providers with product installations; clinical & technical training; & preventative maintenance, diagnostics, & repairs onsite (majority) & remotely as able

Continually strive to be BrainsWay product expert so able to provide advanced technical support to new & existing customers; Provide prompt responses to customer inquiries, issues, & complaints including, but not limited to, troubleshooting basic to advanced hardware, firmware, & software issues; Communicate timely & effectively with leadership, Quality Control, & R&D to resolve issues, optimize services, & provide product feedback

Complete installations of medical devices within hospital & other clinical settings; Provide preventative maintenance for systems & written reports of recommendations, progress, & concerns; Assist with logistics of assigned service inventories, transportation/delivery, & returns of equipment & parts

Provide onsite & remote training & re-training to new & established customers, ensuring continued educational support ensuring safety & efficacy of service

Submit service, maintenance, training, & inventory documentation & reports to leadership through Salesforce CRM & Priority ERP; Accurately & promptly maintain & update shared clinical training calendar

Partner with sales & marketing teams by providing tradeshow support; giving clinical presentations about services & product demonstrations to potential and current customers, incorporating new content & materials based on continuous self-education of new content & materials; providing feedback as necessary; & communicating concerns & working together to effectively meet customer needs

Qualification

Biomedical EngineeringElectronic componentsMechanical componentsTechnical supportCRM proficiencyERP proficiencyEffective communicationProblem-solvingTime managementCustomer-oriented mindsetTeam collaboration

Required

Bachelor's in Biomedical Engineering or related field; or equivalent knowledge & experience

Minimum 2 years hands-on experience working with electronic & mechanical components, preferably in a comparable Field Clinical Engineer role working with medical devices in a healthcare environment (e.g., hospital operating room)

Must reside in, or be willing to relocate to, the greater Seattle or Portland metropolitan area

>80% travel to providers throughout territory, <20% remotely from home

Strong technical knowledge of electronic & mechanical acumen & best practices, current with relevant trends & applications, able to embrace mentoring/training to be an expert with BrainsWay medical device solutions

Effective communicator & listener, able to influentially present & train/transfer knowledge to various position levels, fluently in English

Demonstrated professional judgment with strong problem-solving & critical-analysis ability, able to make effective decisions aligned with regulatory requirements & customer-centric objectives

Proven time management, project management, & organizational skills, able to perform a wide variety of tasks & multi-task efficiently

Exceptional customer-oriented mindset with demonstrated aptitude quickly building & maintaining rapport with internal & external customers by providing support, information, & guidance

Flexible & agile self-starter, able to thrive while working independently, with minimal supervision, & also on a team in a fast-paced, rapid-growth environment

Proficient in CRM, preferably Salesforce; ERP system, preferably Priority; & Microsoft Office apps

Passionate about BrainsWay mission, vision, & core values

Company

BrainsWay

Brainsway's patented breakthrough technology launches a new era in brain disorder treatment. It is a sub-organization of Yeda Research and Development Co. Ltd.

Founded in 2003

Jerusalem, Yerushalayim, ISR

51-200 employees