AAA-The Auto Club Group · 1 day ago
Automotive Assistant Facility Manager
NC-Apex Car Care Plus
Full-time
Onsite
Entry, Mid Level
$50K/yr - $50K/yr
1+ years expAAA The Auto Club Group is the largest chain of AAA club-owned repair facilities in the USA, providing automotive repair and maintenance services. The Automotive Assistant Facility Manager supports the Facility Manager in managing operations, enhancing customer service, and ensuring financial performance at the Car Care location.
Insurance
Responsibilities
The Assistant Facility Manager works in unison with the Facility Manager to lead and manage overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies). Provides leadership, coaching and direction to employees while driving facility performance and customer satisfaction to the highest level
Lead and assist in the customer service and sales process including but not limited to: customer service, sales, writing and updating repair orders, digital vehicle inspections
Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators
Monitor and maintain company inventory standards
Optimize staff performance by providing continuous training, coaching, feedback and recognition
Lead team members to meet expectations of productivity, quality, and customer service standards
In partnership with the Facility Manager, weekly coaching and documentation on key metrics to increase and/or maintain location expectations in employee productivity, volume, revenue, gross profit, and net income
Work with the Facility Manager to document performance issues in accordance with company policies and procedures
Maintain the highest level of customer service scores by immediately handling customer complaints and focusing on solutions to assist members/customers
Proactively handles member/customer needs across all business lines; introduces members to other departments
Champions safety with the Facility Manager to ensure Car Care branch is within compliance of established safety guidelines
Work with the Facility Manager to conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement
Actively looks for member/customer needs across all business lines; introduces members to other departments
Champions safety and ensures Car Care branch is within compliance of established safety guidelines
Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement
Supervises all Car Care Service Advisor(s) and General Service Technician(s) at assigned facility
Responsible, in partnership with the Facility Manager, for the overall success of the business regarding but not limited to: customer satisfaction, team member satisfaction, team member productivity, maintain/grow volume, revenue results, gross profit expectations, net income expectations
Qualification
Required
Have a High School diploma, GED or Technical school certification
Possess a valid driver's license
Customer service and sales experience
1 or more years working with auto / truck systems and technical resources
Demonstrates a results focused bias for action
Analyzes financial information to evaluate strategic opportunities and options
Manages effective teams and partnerships
Works well with individuals and groups to achieve common goals
Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind
Keenness and quickness in understanding business risks and opportunities
Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts
Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations
Preferred
Bachelor's degree
Benefits
Excellent medical, dental, vision and prescription
Free AAA membership
Free uniforms and shoes
Up to 3 weeks of vacation in your first year
11 paid holidays
We offer profit sharing, and 401k with matching contributions.
Automatic 4% 401K employer contribution
Additional 401K match of 50% up to 6% contribution
Monthly incentive opportunity: gross-profit based
Annual incentive opportunity
Certification bonus opportunity
We are committed to work-life balance
Closed Sundays
Shorter workdays than competitors (we close at 6pm)
Weekdays, hours are 7:30am-6pm
Saturday, hours are 8am to 4pm
Closed major holidays
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
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