National Operations Manager jobs in United States
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RenoFi · 1 day ago

National Operations Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date7+ years exp

RenoFi is transforming the way homeowners finance their renovations and is seeking a National Operations Manager to oversee the loan manufacturing lifecycle. The role involves leading the processing team and ensuring efficient pipeline management while enhancing customer experiences and operational standards.

Commercial LendingFinanceFinancial ServicesFinTechLending

Responsibilities

Oversee all mortgage processing teams nationwide, including hiring, training, coaching, and performance management
Serve as the operational point person responsible for pipeline flow, turn times, quality, and fulfillment excellence
Work directly with processors to troubleshoot complex files, clear conditions, and resolve bottlenecks
Partner closely with Loan Officers, Underwriting, and Product to maintain clean, accurate, and timely files
Build and refine workflows, checklists, and operating procedures to reduce friction and increase productivity
Track key operational metrics and provide weekly reporting to operations and executive leadership
Identify and implement process improvements that enhance speed, quality, and customer satisfaction
Ensure compliance with agency, investor, and RenoFi-specific renovation guidelines
Drive accountability across the operations team, enforcing standards while supporting individual growth
Help shape the evolution of RenoFi’s operations organization as volume scales

Qualification

Mortgage operations experienceLoan lifecycle understandingTeam managementLOS systems experienceAnalytical skillsEntrepreneurial mindsetCommunicationOrganizational skillsProblem-solving

Required

7 or more years of experience in mortgage operations, with at least three years in a leadership or management role
Deep understanding of the full loan lifecycle, including processing, underwriting workflows, and closing
Experience managing teams responsible for pipeline movement, file quality, and customer communication
Knowledge of Agency, FHA, VA, Non-QM, construction to perm and renovation loan products
Strong experience with LOS systems
Proven ability to lead in a fast-paced, changing environment while maintaining high standards
Strong analytical skills and comfort with dashboards, reporting, and operational KPIs
Excellent communication and organizational skills
Entrepreneurial mindset and willingness to roll up your sleeves to get the job done

Company

RenoFi

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RenoFi helps homeowners discover a smart way to finance their renovation and tackle everything on their wishlist.
dateFounded in 2018
location
Philadelphia, Pennsylvania, USA
people-size51-200 employees
web-link
https://renofi.com/

Funding

Current Stage
Growth Stage
Total Funding
$22.69M
Key Investors
Canaan PartnersFirst Round Capital
2025-07-31Series Unknown
2025-01-13Series Unknown· $1.54M
2022-04-04Series A· $14M

Leadership Team

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Robert Shedd
Co-founder and CTO
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Recent News

RenoFi
RenoFi Secures $14 Million to Enable Every Lender to Become a Renovation Lender
2025-01-20
Norada Real Estate Investments
Real Estate Forecast Next 10 Years: Prediction for the Decade
2024-01-25
Business Insider
How to finance an ADU
2024-01-25
Company data provided by crunchbase