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Westgate Resorts · 2 days ago

Casino Services Rep

Las Vegas, NV

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

Westgate Resorts is a renowned company located adjacent to the Las Vegas Convention Center and the Las Vegas Strip, dedicated to creating remarkable guest experiences. The Casino Services Representative will contact inactive casino customers to secure reservations, coordinate services, and assist Casino Hosts while ensuring guest satisfaction and maintaining confidentiality.

CasinoHospitalityResorts

Responsibilities

Contact inactive casino customers via telephone in an effort to secure current and future reservations

Coordinate reservations, accommodations, limousine service and other amenities as required by guest

Assist the Casino Hosts and issue comps

Provide “guest” satisfaction through assistance, directions, and information within guidelines

Take action based on standard procedures, previous experience and good judgement, to meet all deadlines

Document and report all exceptions/variations/deviations to operating procedures, standard policy or gaming regulations

Place calls and answer the multi-line telephone to provide assistance within guidelines

Process pertinent information to coordinate requested services in a timely manner

Maintain complete and up-to-date guest information

Have complete knowledge of all Casino events

Work closely with Casino Hosts

Maintain strict confidentiality

Cooperate with other departments within the Hotel/casino to create a pleasant environment for customers and employees

Qualification

Mathematical skillsEnglish language proficiencyComputer system proficiencyProblem-solving skillsSocial skills

Required

Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance

Ability to relate to all levels of management, employees and guests in verbal/written form

Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees

Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions

Make decisions and take action based on previous experience and judgement, sometimes revising procedures to accommodate unusual situations

Ability to deal with a number of problems requiring initiative and good judgement

Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgement and adapt instructions/directions from one assignment to another

Ability to read, write, speak and understand the English language to read safety and/or caution notices

Ability to read, write, speak and understand the English language to complete job requirements and communicate with other employees

Mathematical skills necessary to verify/balance reports, comps and perform calculations

Ability to access and input information using a moderately complex computer system

Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information

Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding, plans, policy or procedures

Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns

Respond to guest inquiries. Provide guest satisfaction through assistance, direction and information within hotel guidelines