Trystar · 2 weeks ago
Electrical Support Engineer – Critical Power Systems
Faribault, MN
Full-time
Hybrid
Senior Level
$95K/yr - $120K/yr
5+ years expTrystar is seeking a highly skilled Customer Technical Support Engineer to provide customer facing real-time technical support for Trystar’s broad array of custom-engineered critical power systems. The role involves serving as a technical support interface between external customers and Trystar, utilizing troubleshooting skills and collaborating with various teams to ensure customer success.
Electrical DistributionElectronicsManufacturing
Responsibilities
Receive support requests via phone, email, and website
Provide real-time support for installers, contractors, maintenance personnel
Manage support tickets utilizing SalesForce Service Cloud case management systems
Become familiar with a broad array of product types across Trystar’s expanding portfolio
Regularly collaborate with Subject Matter Experts and Engineering for each product series
Assess, build, compile, and organize support library resources
Coordinate with, provide regular direction, and remote support to field service technicians and engineers – both direct and 3 rd party resources – in preparation for and while at the job site
Occasional travel or after hours/weekend support required
Qualification
Required
BS Electrical Engineering, specialty in Power Engineering
Experience 5–10+ years in power generation/critical power engineering or support for applications involving generators, renewable energy integration, power inverters and battery energy storage systems
Strong working knowledge of NEC, and UL standards for: NFPA 110 (EPSS), NFPA 70/NEC, NFPA 99, NFPA101, UL 891, UL924, UL1008, UL 1558, UL1741
Ability to read and interpret electrical drawings, schematics, wiring diagrams, project specifications, equipment specifications and manuals
Strong communication and organizational skills; ability to communicate with a broad range of customer types and backgrounds
Relentless customer focus and drive to serve the customer
Established skills in real-time troubleshooting and fault isolation methods and problem solving
Familiarity with construction documents processes and construction sites and/or industrial processes and applications as it relates to power generation, backup, and distribution
Experience working within CRM, ERP, Excel, Word and other common business software tools
Expected Travel: less than 20%
Company
Trystar
Trystar is a design and manufactures our products to meet the industry.
501-1000 employees
H1B Sponsorship
Trystar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-07-16Acquired
Leadership Team
A
AJ Smith
Chief Executive Officer
P
Pamela Dahl
Co-Founder
Recent News
Seattle TechFlash
2025-09-17
Seattle TechFlash
2025-07-14
Google Patent
2025-02-16
Company data provided by crunchbase