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Movin' Out, Inc. · 6 days ago

Housing Counseling and Home Ownership Program Manager

Madison, WI

Full-time

Hybrid

Mid, Senior Level

$68K/yr - $68K/yr

3+ years exp

Movin’ Out, Inc. is a Wisconsin nonprofit organization focused on advancing disability justice by providing safe and affordable housing solutions. The Housing Counseling and Home Ownership Program Manager will lead the program, overseeing team performance, managing contracts, and ensuring program quality and compliance while pursuing growth and impact opportunities.

Non ProfitProperty DevelopmentReal EstateRental Property

Responsibilities

Supervises team members, setting clear expectations for high performance and upholding the organization’s culture, coaching them for success in their roles, and supporting their professional growth

Leads the Program’s participation in organizational strategic planning, budget planning, and annual audit

Manages projects and strategic initiatives to drive impact and improve outcomes for clients

Monitors Program revenue and expenses to achieve budgeted financial goals

Revises/redesigns, implements, and manages a robust quality assurance program, including contract compliance and client satisfaction

Pursues continuous process improvement in Program service, processes, and systems

Manages contracts (“programs,” e.g. AHP, DHS, DOA, HUD) to ensure high quality and optimal performance/results. Includes responsibility for applications, contract management, compliance and reporting, new program implementation, quality assurance, monitoring reviews, and relationship management

Pursues opportunities for Program growth in revenue and impact

Leads program-related outreach activities such as conference presentations and workshops. For all other Program outreach activities (e.g. Program collateral, web content, promo materials, etc.), coordinates/collaborates with the person responsible for overall organizational outreach and marketing

Tracks relevant national and local trends, and represents the organization at professional association and partner meetings, trainings, and events, e.g. Home Buyers Round Table, Realtors Association of South Central Wisconsin, National Housing Resource Center, Housing Partnership Network, and other national and local housing counseling, home ownership, or affordable housing organizations, etc

From time to time, may deliver housing counseling services, e.g. when housing counselors are absent for extended periods

In partnership with the Chief Operating Officer, leads the execution of program operations and related initiatives such as overseeing the continuous improvement of client management system software

Ensures that the team meets national Housing Counseling standards and maintains required certifications

Responds to and resolves escalated client, partner, or funder concerns or grievances

Participate in the ongoing anti-racism and racial equity work of the organization, e.g. at least one learning opportunity per year facilitated by (an) individual(s) holding intersection and/or marginalized identities

Participate in formal and informal professional development activities, as approved, with a preference for those that are facilitated by individual(s) holding BIPOC/intersecting marginalized identities and/or address an equity topic

Other duties as assigned

Qualification

Housing counseling knowledgeProgram management experienceHUD certificationTechnical/computer skillsCommunication skillsCoaching skillsValues alignmentProblem-solving skillsTeamwork

Required

BA/BS in a related field, or equivalent combination of education, training, and experience

3 years of relevant management/leadership experience

In-depth knowledge of home ownership and housing counseling services (e.g. HUD, NIS, HOME, CDBG, AHP), the population we serve, and the issues that impact their ability to secure and maintain affordable housing

Excellent written and verbal communication skills

Experience implementing and monitoring the success of programs, as well as organizing program activities using teamwork and goal-setting

Experience creating, developing, and implementing new programs

Strong technical/computer skills, e.g. G Suite and Microsoft Office Suite (especially spreadsheets), communication tools such as Slack, and database/client management systems

Values alignment with Movin' Out including anti-racism, social justice/disability justice and civil rights, especially with respect to community integration and self-determination for people with disabilities

HUD housing counseling certification or be willing to achieve that credential within the first 12 months of employment