Genpact · 22 hours ago
Customer Service Representative
Richardson, TX
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrGenpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. The Customer Service Representative role involves addressing clients' concerns, ensuring satisfaction, and assisting in resolving past due accounts to improve financial outcomes.
AnalyticsArtificial Intelligence (AI)Business Process Automation (BPA)ConsultingInformation TechnologySoftware
Responsibilities
Should be able to work in blended environment catering both Inbound & Outbound Calls
Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all services
Ensure that the account becomes current & provide solution to keep it current for long term
Willing to take additional training as suggested by management
Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers/businesses
Qualification
Required
Good Attendance Record
Good written and verbal communication skills
With high level of confidentiality and professionalism
Basic/Good Computer Skills
Basic knowledge in MS Word & Excel
Willing to rotate shifts and weekly offs
Open and receptive to feedback
Ability to work in a fast-paced environment where standards of quality and timelines are established
High on integrity to ensure compliance
Ability to work on a team
Preferred
With BPO or contact center experience
Must be amenable to work onsite – DFW Site (Richardson, TX)
Assertive and confident
Strong negotiation skills
Problem solver with procedure driven judgment to find the best solution
Company
Genpact
Genpact is an information technology firm that offers business management, artificial intelligence, automation, and cloud services.
Founded in 1997
10001+ employees
H1B Sponsorship
Genpact has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (225)
2024 (257)
2023 (208)
2022 (187)
2021 (413)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$750M2025-11-13Post Ipo Debt· $350M
2024-05-30Post Ipo Debt· $400M
2007-08-10IPO
Leadership Team
Balkrishan Kalra
President and Chief Executive Officer
Aswin Chandrasekaran
Senior Vice President
Recent News
Techcircle
2025-12-31
2025-12-10
Company data provided by crunchbase