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Marigold · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$60K/yr - $70K/yr

4+ years exp

Marigold is a fast-growing marketing technology company helping businesses build stronger customer relationships through its core platforms. As a Customer Success Manager, you will work with strategic clients to drive retention, renewals, and customer satisfaction while coordinating cross-functional teams for successful onboarding and growth.

CRMDigital MarketingMarketing

Responsibilities

Responsible for the management of a portfolio of client accounts to foster long-term business relationships

Deliver a proactive customer contact strategy to drive renewals, product adoption, training, and revenue growth

Increase customer satisfaction by understanding business needs and providing additional Marigold solutions and ROI

Proactively provide strategic recommendations to help customers optimize their product use and digital marketing metrics

Maintain a high level of visibility with customers, through strategic meetings, customer marketing stories, executive touchpoints, etc

Act as an escalation point to drive resolution in a timely, proactive manner

Identify at-risk renewals and deliver on customer remediation plans

Monitor customer health to track usage and customer satisfaction

Forecast retention, renewal, and status for assigned accounts

Become the customer advocate to drive cross-functional teams across development, product management, and support

Qualification

Customer relationship managementEmail marketing softwareDigital marketing softwareSoftware as a serviceProblem-solvingListening skillsCommunication skillsOrganizational skillsPresentation skillsWriting skills