Intuitive · 1 day ago
Field Service Engineer 2 – Second Shift
Denver, CO
Full-time
Hybrid
Entry, Mid Level
$40/hr - $54/hr
2+ years expIntuitive is a global leader in robotic-assisted surgery and minimally invasive care. As a Field Service Engineer 2, you will be responsible for the installation, support, troubleshooting, repair, and maintenance of Intuitive's products, ensuring service agreements and customer expectations are met. This role requires expertise in electro-mechanical systems and exceptional customer service skills.
Health CareManufacturingMedical Device
Responsibilities
Understand and comply with all department and company policies
Provide management with a quarterly review and assessment of your assigned area of responsibility
Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders
Complete all administrative tasks in the required time frame
Provide technical support to end-users and other Intuitive employees
Conduct training sessions at Intuitive facilities, training centers, and hospitals
Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes
Coordinate and perform system and hardware delivery and installation
Competent in knowledge and implementation of O.R. protocol and HIPAA standards
Complete all administrative duties, which include, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within specified timeframes
Maintain all Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets
Support and collaborate with Intuitive teams to facilitate company goals; eg. Assist Sales teams with trade show support, assist Genesis teams with sterile reprocessing training, provide hospital contacts to other Intuitive teams, etc…
Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and identify efficiencies
Complete all required or assigned training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by management
Manage all aspects of your assigned area of responsibility, including responding to customer needs, maintaining system install base configurations, customer contacts, establishing a rapport with assigned customer base, and providing support for customer training and events
Mentor junior Field Service Engineers on job required skillsets, maintenance, customer service, and all required administrative functions
Perform regional administrative tasks with managerial direction
Participate in new product introduction initiatives, or other projects and initiatives, as required by management
Participate in regional continuous process improvement projects as required by management
Qualification
Required
Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goals
Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing strong problem-solving skills and critical thinking abilities
Strong time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail
Ability to Travel up to 70% and within the travel and expense policy as required by management to fulfill the specific needs of the role
Willingness to perform ad hoc tasks assigned by management
Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role
Ability to work a flex shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role
Demonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience)
Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs
Clean driving record
Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms
Compliance with all necessary vaccination requirements as mandated by the vendor credentialing process
Preferred
2-5 years of Field Service Experience required
Associate's degree in related field or equivalent training/experience preferred
Proven track record of troubleshooting electro-mechanical systems
Ability to mentor junior Field Service Engineers in the proper performance of technical or administrative tasks
Good written and oral communication skills
General computer skills
Comfortable working off hours with limited support
Excellent administrative and record keeping skills
Company
Intuitive
Intuitive designs and manufactures robotic-assisted surgical systems.
10001+ employees
H1B Sponsorship
Intuitive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (339)
2024 (238)
2023 (181)
2022 (285)
2021 (145)
2020 (138)
Funding
Current Stage
Public CompanyTotal Funding
$5MKey Investors
St. Cloud Capital
2003-04-30Post Ipo Equity
2000-06-23IPO
1996-01-01Seed· $5M
Leadership Team
Craig Child
Sr. Vice President, Human Resources
Gillian Duncan
Senior Vice President, Professional Education & Program Services - Worldwide
Recent News
2025-12-11
2025-11-14
Company data provided by crunchbase