Suncoast Skin Solutions · 4 months ago
Call Center Patient Scheduler
Lutz, FL
Full-time
Onsite
New Grad, Entry Level
$17/hr - $19.50/hrSuncoast Skin Solutions is seeking a Call Center Patient Scheduler to provide excellent customer service to patients by efficiently scheduling appointments. The role involves managing high volumes of phone calls, ensuring accurate data entry, and maintaining patient satisfaction in a call center environment.
Health CareLaserMedical
Responsibilities
Maintain excellent phone etiquette and tone
Ensures calls are answered within 2 to 3 rings max
Keep call hold times to a minimum wait time
Responsible for knowledge of EMR software, data entry, and scheduling techniques
Responsible for knowledge of dermatology procedures, scheduling and time requirements
Adhere to specific guidelines for patient scheduling
Maintain proper communication with supervisor regarding scheduling problems or concerns
Responsible for accurate data collection and entry of patient name, date of birth, social security #, demographics, contact phone numbers, and referral source (how they heard about us)
Obtain accurate new and/or established insurance information and verification that insurance is active and if a referral/auth is needed for the appointment
Responsible for ensuring that insurance referrals/auths are in place prior to scheduled appointments
Responsible for confirming all patient appointments and ensure all patient information is accurate and updated
Responsible for communicating with offices concerning same day add on appointments, cancellations and/or rescheduled appointments
Responsible for fillings first available and empty appointment slots on a daily basis
Demonstrates initiative and responsibility
Detail oriented
Adheres to ethical principles
Time Management
Prioritizes and can perform multiple tasks
Adapts to change
Attends all team meetings and mandatory in-service training/education
Maintains confidentiality and documents accurately
Uses appropriate guidelines for releasing patient information
Practices within the scope of education, training and personal capabilities
Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPPA, and CLIA
Recognizes and respects cultural diversity
Adapts communication to individuals ability to understand
Uses professional, pleasant telephone technique
Uses medical terminology appropriately
Treats all patients with compassion, empathy, and mutual respect
Works as a team player
Treats all staff in a professional and respectful manner
Projects a professional manner and image
Consistent attendance and punctuality
Adherence to time clock procedures
Efficiency
Attention to details
Organized
Punctual
Takes initiative/Proactive
Team Player
Honesty/Integrity
Flexible
Calm under pressure
“A Doer”/Persistence
Problem solver/Strategic thinking/Creativity
Analytical skills
Clear and concise communication/Listening skills
Quick Learner/Intelligence
Follow through on commitments
Enthusiastic/Friendly/ Positive attitude
Openness to advice and constructive criticism
Strong work ethic
Qualification
Required
High school diploma, AA degree or higher
Knowledgeable in computer programs
Knowledgeable in EMR systems
Customer service experience
Excellent verbal communication skills
Maintain excellent phone etiquette and tone
Ensures calls are answered within 2 to 3 rings max
Keep call hold times to a minimum wait time
Responsible for knowledge of EMR software, data entry, and scheduling techniques
Responsible for knowledge of dermatology procedures, scheduling and time requirements
Adhere to specific guidelines for patient scheduling
Maintain proper communication with supervisor regarding scheduling problems or concerns
Responsible for accurate data collection and entry of patient name, date of birth, social security #, demographics, contact phone numbers, and referral source
Obtain accurate new and/or established insurance information and verification that insurance is active and if a referral/auth is needed for the appointment
Responsible for ensuring that insurance referrals/auths are in place prior to scheduled appointments
Responsible for confirming all patient appointments and ensure all patient information is accurate and updated
Responsible for communicating with offices concerning same day add on appointments, cancellations and/or rescheduled appointments
Responsible for fillings first available and empty appointment slots on a daily basis
Demonstrates initiative and responsibility
Detail oriented
Adheres to ethical principles
Time Management
Prioritizes and can perform multiple tasks
Adapts to change
Attends all team meetings and mandatory in-service training/education
Maintains confidentiality and documents accurately
Uses appropriate guidelines for releasing patient information
Practices within the scope of education, training and personal capabilities
Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPPA, and CLIA
Recognizes and respects cultural diversity
Adapts communication to individuals ability to understand
Uses professional, pleasant telephone technique
Uses medical terminology appropriately
Treats all patients with compassion, empathy, and mutual respect
Works as a team player
Treats all staff in a professional and respectful manner
Projects a professional manner and image
Consistent attendance and punctuality
Adherence to time clock procedures
Efficiency
Attention to details
Organized
Punctual
Takes initiative/Proactive
Team Player
Honesty/Integrity
Flexible
Calm under pressure
“A Doer”/Persistence
Problem solver/Strategic thinking/Creativity
Analytical skills
Clear and concise communication/Listening skills
Quick Learner/Intelligence
Follow through on commitments
Enthusiastic/Friendly/ Positive attitude
Openness to advice and constructive criticism
Strong work ethic
Preferred
BILINGUAL A PLUS
Spanish-speaking
previous call center experience a plus
Company
Suncoast Skin Solutions
Suncoast Skin Solutions provide comprehensive medical and surgical dermatological care
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joseph McElroy, CPA
Chief Financial Officer
David Botty
Chief Operating Officer
Company data provided by crunchbase