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Empower AI · 5 days ago

Senior Systems Administrator/Task Lead

Arlington, VA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Empower AI is AI for government, providing federal agency leaders with tools for workforce transformation. The Senior Systems Administrator/Task Lead will manage a team to ensure IT support excellence and contribute to planning and implementing key IT initiatives.

Information ServicesInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead and manage a team of IT Support Technicians in the NCR, providing technical support to OMC system users

Create and manage work schedules, track daily attendance

Develop and implement initiatives to improve daily operations of the OMC Service Center

Develop performance measurements (goals/metrics/reports) utilizing the service desk platform. Provide feedback to team members on customer service, communication, and technical skills to enhance support quality

Implement and maintain an enterprise knowledge base, leveraging knowledge management best practices

Assess staff performance, conduct reviews, and contribute to personnel changes

Facilitate professional and technical development opportunities for the team

Utilize ITIL best practices to enhance and optimize services provided to end users

Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure, supporting approximately 400 users

Provide O&M support for Special Access System domain, storage, SQL database, workstation, and printer infrastructure, supporting approximately 150 users

Administer and maintain the Microsoft Active Directory environment, ensuring its stability, security, and performance

Manage Group Policy Objects (GPOs) to enforce security policies and configurations

Implement and manage Active Directory security controls, including privileged access management (PAM) and least privilege principles

Develop and maintain Active Directory documentation, standards, and procedures

Support replication of network file share volumes via Distributed File System with Replication (DFS-R) between the NCR and NSGB locations

Provide support for a NetApp storage area network (SAN), VMware vSAN, and encrypted file storage capabilities

Support the technical upgrading and maintenance of desktop systems

Verify and implement system upgrades to ensure longevity and optimal performance

Provide systems recovery and repair operations, employing industry best practices for troubleshooting and fault isolation

Conduct the planning, implementation, validation, and verify all server system upgrades, patches, and STIGs to meet ATO requirements and provide system longevity or lifecycle refresh (LCR)

Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems

Create and maintain standalone workstation images in accordance with DoD security standards

Ensure seamless interconnection of desktop computers with various systems

Assist with updating and preserving computer inventory and managing surplus equipment

Develop and implement an Active Directory domain system for SAP programs

Assist in testing and deploying new applications and systems

Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods

Lead the Systems Administrator tasks required for addressing ISSO ATO tasks, including (but not limited to) DISA STIG implementation, RMF security scan responses, and other requirements needed for ATO remediation with DISA and DIA

Resolve customer issues effectively or escalate them to appropriate support tiers

Coordinate with OMC and JSP/DISA IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods

Qualification

Microsoft Active DirectorySystems AdministrationITIL best practicesTeam LeadershipData ManagementNetwork SecurityProject ManagementCustomer ServiceAnalytical SkillsPrioritization SkillsScriptingVMwareSQL DatabaseDoD Security StandardsSurplus Equipment ManagementService Desk ManagementCommunication SkillsAttention to DetailSelf-MotivatedCollaboration SkillsProblem-Solving

Required

Shall possess a TOP SECRET w/ SCI Clearance

Bachelor's degree in an IT-related field with 10 years' experience

7+ years of experience with Microsoft System Administration in an enterprise environment, including Microsoft Active Directory, Group Policies, and Scripting

4+ years of experience leading tasks of a similar size/scope in the IC (prefer DIA) for P2P solutions

4+ years of experience with the following IT disciplines:

Team-oriented and skilled in working within a collaborative environment

Strong customer service orientation

Proven analytical and problem-solving abilities

Ability to manage teams of up to 20 technicians

Ability to effectively prioritize and execute tasks in a high-pressure environment

Good written, oral, and interpersonal communication skills

Ability to present ideas in business-friendly and user-friendly language

Highly self-motivated and directed

Keen attention to detail

Required Certifications: CCNA Security