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Rezilient Health · 1 day ago

Vice President Operations

Greater St. Louis

Full-time

Hybrid

Director/Executive

10+ years exp

Rezilient Health is redefining primary care by making access to healthcare more convenient and seamless. They are seeking a Vice President of Operations to lead operational excellence, develop systems for growth, and drive strategic initiatives across the organization.

Clinical TrialsHealth CareMedical

Hiring Manager

Megan Andrews

Responsibilities

Lead and scale Rezilient’s de novo CloudClinic launch function, overseeing site selection, buildout coordination, workflow readiness, staffing plans, and activation across multiple states

Develop and maintain standardized launch playbooks to ensure consistent, efficient, and patient-centric approach

Advise on resource planning and tradeoff decisions to ensure appropriate scheduling, capacity management, and prioritization across teams in close collaboration with Clinical Operations

Lead KPI development, monitoring, dashboards, and operational analytics to guide decision-making

Drive financial oversight of operational areas, including full P&L responsibility, budgeting, forecasting, and cost optimization

Translate high-level strategy into hands-on, tactical execution, operating comfortably at both the strategic and operational levels

Build, mentor, and develop high-performing operational teams that embody a culture of collaboration, transparency, and continuous improvement

Hold teams accountable to clear performance expectations, providing coaching, escalation, and support to drive results

Support end-to-end customer onboarding and implementations, supporting a range of partners, including but not limited to employers and health systems

Establish clear implementation milestones, timelines, and communication plans to ensure seamless integration and strong customer satisfaction

Partner cross-functionally with Sales, Customer Success, Clinical Operations, and Engineering teams to refine and scale implementation processes

Collaborate with engineering and technology leadership to support the development of reliable, secure, and scalable systems and infrastructure that enable operational efficiency and high-quality care delivery

Oversee key technology tools and platforms including analytics, reporting systems, and infrastructure supporting clinic operations

Ensure compliance with data privacy, security standards, and technology-related regulatory requirements

Conduct regular site visits (25–50% travel) to evaluate operational readiness and ensure adherence to operational standards

Qualification

Operational planningFinancial acumenKPI developmentHealthcare experienceTechnology infrastructureCross-functional leadershipProject managementTeam mentoringCommunication skillsProblem-solving

Required

Bachelor's degree in relevant field required

10+ years of experience in corporate shared services or operations, with at least 5 years in a senior leadership role, building processes and systems from scratch in a multi-site, multi-regional healthcare or health tech organization

Direct experience in one or more relevant healthcare vertical(s) leading employer implementations

Experience launching ‘de novo' sites across multiple states, with expertise in operational planning, regulatory coordination, and market deployment

Strong financial acumen, including managing P&Ls, budgets, and financial performance across regions

Demonstrated success building KPI frameworks, dashboards, and analytics-driven processes that improve visibility and accountability

Experience working with IT or technical teams, particularly in infrastructure, systems optimization, or technology-enabled operations

Ability to lead cross-functional initiatives, influence at all levels, and thrive in fast-paced, growth-stage environments