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Perspectum Ltd · 1 week ago

Customer Success Manager

Dallas, TX

Full-time

Hybrid

Mid Level

$70K/yr - $90K/yr

Perspectum Ltd is a company focused on improving patient outcomes through innovative healthcare technology. They are seeking a Customer Success Manager who will act as a strategic partner to healthcare organizations, ensuring customers feel supported and guiding them to maximize value from their products.

Health CareMedical DeviceWellness

Hiring Manager

Alice Eadle

Responsibilities

Serve as the primary point of contact for a portfolio of customers, building long-term, trusted partnerships

Collaborate cross-functionally with internal teams to drive customer retention, expansion, and growth

Champion the voice of the customer by ensuring feedback is captured, shared, and acted upon

Manage workflows, timelines, and expectations to deliver a seamless customer experience

Travel domestically up to 20% to support customers and strengthen relationships

Qualification

Customer SuccessRelationship BuildingCommunication SkillsClinical WorkflowsTechnical Project ManagementHealthcare ExperienceOrganizational Skills

Required

A degree or equivalent commercial experience in a technical discipline

Exceptional communication, relationship-building, and organizational skills

A solid understanding of clinical workflows in healthcare settings

Preferred

Experience with US hospitals or imaging facilities, including adoption of new post-processing applications or managing technical projects (a plus, but not required)