The Millennium Group, Where Service Matters ยท 1 week ago
Project Support Service Representative-Forms Processing
O'Fallon, MO
Full-time
Onsite
New Grad, Entry Level
$17.50/hr - $18/hrThe Millennium Group (TMG) is an award-winning business process outsourcing firm focused on providing office support services for Fortune 500 companies. They are seeking a Project Support Service Representative to process forms and provide superior customer service to agents, ensuring efficient handling of requests and inquiries.
Document ManagementOutsourcingPrinting
Responsibilities
Responsible for processing State Regulated and Business required forms, TSO Reports and Renewal Inbox Updates
Provide superior customer service to all internal/external business partners
Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
Maintain established levels of productivity, service, and quality standards within a fast-paced call center
Works collaboratively with team members, and business partners to provide a quality experience for our agents
Qualification
Required
Outstanding, effective, and service focused communication skills, both verbal and written
Ability to manage multiple priorities within strict time constraints
Excellent collaboration skills
Possesses the ability to work independently and in a team environment to complete assignments in a timely manner
Demonstrate commitment to team and departmental goals
Ability to make informed decisions, achieving the appropriate results
Excellent data entry skills are required, along with being detailed oriented
Demonstrated knowledge of MS Office systems, Outlook and navigating through multiple systems
Ability to work any shift between the hours of 8am and 5pm EST, M-F based on business need
Minimum of high school diploma or equivalent
Preferred
Property and Casualty insurance experience a plus
College degree or currently pursuing is a plus
High school or equivalent (Preferred)
Day Shift (Preferred)
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Company
The Millennium Group, Where Service Matters
The Millennium Group, a Minority and Woman Owned Business Enterprise, is a global provider of outsourced Document Processing and Workplace Services including Mail, Ship/Receive, Print, and Back Office services to businesses across every industry With scale, global expertise, integrated solutions, and innovative technology, we deliver meaningful benefits by enhancing the employee experience, delivering cost efficiencies, mitigating risk and creating tangible value across businesses worldwide.
Founded in 1984
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase