Pacific Life · 2 weeks ago
Appspace Platform Owner
Omaha, NE
Full-time
Onsite
Mid, Senior Level
$111K/yr - $135K/yr
3+ years expPacific Life is committed to providing for their policyholders and is seeking an Appspace Platform Owner to lead the roadmap and operations for workplace technologies. The role involves managing vendors, budgets, and driving continuous improvement while collaborating with various teams to enhance the employee experience.
FinanceFinancial ServicesInsurance
Responsibilities
Own the product roadmap and strategy for Appspace across Space Reservation, Visitor Management, Wayfinding, Digital Signage, and Move Management
Drive product/service improvements and deliver projects end‑to‑end; ensure service reliability and customer satisfaction
Manage licenses and budget; oversee maintenance/updates, operational support, and integration/security with PL systems
Lead vendor management, including issue resolution, contract terms, license counts, and SOWs in partnership with Procurement
Champion continuous improvement through surveys and stakeholder feedback; communicate changes via OCM best practices
Track new technology trends; evaluate features from Appspace and adjacent workplace platforms to enhance employee experience
Run the bulk update process multiple times weekly to process adds/moves/changes provided by Facilities
Maintain security/permissions (100+ security groups), including creation and updates as needs evolve
Partner with IDAM to keep user provisioning automation healthy (SCIM) and remediate occasional failures
Maintain digital signage devices and rebuild directory structures to align with reservation product topology
Provide reporting and analytics; move from manual, multi‑report merges to automated pipelines
Assess Appspace platform updates every 2–4 months; communicate impacts and roll out features responsibly
Maintain directory structures for both Digital Signage and Space Reservation
Implement Appspace’s visitor module with security desk iPad/printer workflows and QR pre‑registration
Deliver Appspace ↔ Lenel API integration for reporting and to validate reservations upon badging (reduce “zombie” bookings)
Automate/optimize the current manual process and evaluate long‑term tooling
Partner with Facilities/People Services to build automated reporting from Appspace/Nuvolo (noting prior Power BI/API constraints)
Collaborate to roll out Appspace globally (scope evolving) and support expansion timelines
Support the revived scope to integrate Appspace with Outlook and advance global transition feasibility (e.g., Toronto, Singapore, London)
Partner deeply with Facilities and Physical Security; provide visitor management capabilities and access integrations
Enable Communications with digital signage services across PL offices
Lead OCM for feature rollouts, upgrades, surveys, training, and outage communications
Qualification
Required
3+ years of product/platform/service ownership for end‑user technologies (roadmapping, budgeting, leading contractors/staff, end‑to‑end ownership)
3+ years partnering with technical/non‑technical teams to lead initiatives and deliver features/services
3+ years proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams), including very large Excel workbooks
3+ years of technical customer support experience in high‑volume, fast‑changing environments
3+ years gathering requirements, evaluating vendors, managing projects end‑to‑end, and delivering high‑quality technical services
3+ years rolling out new products/services at global enterprise scale
Preferred
Experience with SaaS workplace tools (Appspace, Nuvolo, ServiceNow)
Experience with Workplace Management teams and translating operational processes into technical solutions
MySQL familiarity for data analysis/reporting
Exposure to Outlook ↔ Appspace integrations and building analytics pipelines when direct BI connectors are limited
Benefits
Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
Company
Pacific Life
Pacific Life Insurance is an insurance company that provides life insurance products, annuities, and mutual funds.
1001-5000 employees
H1B Sponsorship
Pacific Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (16)
2022 (19)
2021 (14)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$1.44B2025-09-03Debt Financing· $750M
2025-06-18Debt Financing· $688.57M
Leadership Team
Howard Hirakawa
Senior Vice President, Fund Advisor Operations
Joe Krum
Senior Vice President & Managing Director, Global Institutional Investment Group
Recent News
Private Capital Journal
2025-12-05
2025-11-22
Company data provided by crunchbase