Adventures Support Representative | Polaris (28814) jobs in United States
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Dahl Consulting ยท 12 hours ago

Adventures Support Representative | Polaris (28814)

positionPlymouth, MN
timeContract
remoteHybrid
seniorityNew Grad, Entry Level
money$23/hr - $24/hr

Dahl Consulting is hiring for Polaris, a leading company in the powersports and outdoor recreation industry. The Adventure Support Representative will provide exceptional support to both business partners and customers, handling inquiries and facilitating reservations to enhance customer experiences.

ConsultingHuman ResourcesInformation Technology
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Growth Opportunities
Hiring Manager
Kristie Altstatt
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Responsibilities

Serve as the first point of contact for outfitters via CRM and phone
Respond to inquiries related to adventure tools, policies, and processes
Deliver ad-hoc training on systems such as booking platforms, insurance, accounting, and check-in/out procedures
Escalate unique or complex issues appropriately
Collaborate with regional account managers and internal teams to build strong relationships
Provide premium support to adventure program members
Handle inquiries, resolve issues, and facilitate reservations
Maintain accurate booking data and ensure a smooth customer experience
Assist with data entry and ad-hoc projects
Provide Tier 1 support for internal case platforms

Qualification

Customer serviceCommunication skillsB2B supportB2C supportAttention to detailProblem-solvingData entryProcess improvementInterpersonal skills

Required

Excellent written and verbal communication skills
Strong customer service skills across B2B and B2C interactions
Ability to navigate multiple systems to resolve issues
High attention to detail and ability to follow process flows
Willingness to work evenings and weekends as scheduled
Strong interpersonal skills and ability to build rapport with diverse stakeholders

Preferred

Bachelor's degree in business or a related field
Experience in a fast-paced, customer-focused environment
Ability to challenge the status quo and contribute to process improvements
Initiative-driven with a proactive approach to problem-solving

Benefits

Comprehensive benefits package

Company

Dahl Consulting

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Dahl Consulting is a staffing and recruiting company that offers talent management solutions.
dateFounded in 1993
location
Rockville, Minnesota, USA
people-size51-200 employees
web-link
http://dahlconsulting.com

Funding

Current Stage
Growth Stage

Leadership Team

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Valerie Doherty
CEO
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Company data provided by crunchbase