IT Support Desk Technician jobs in United States
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The 20 MSP ยท 1 week ago

IT Support Desk Technician

positionCedar Rapids, IA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

The 20 LLC is a nationwide Managed Service Provider (MSP) that partners with businesses to deliver technology solutions and support. They are seeking a hard-working Information Technology Support Desk Technician to provide remote support and resolve technical issues for clients across the country.

Business DevelopmentCyber SecurityInformation ServicesInformation TechnologyMarketing

Responsibilities

Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
Manage ticket queue to ensure timely resolution
Provide customer support using remote connection software
Provide thorough documentation on each customer interaction
Prioritize ticketing system flow by following SOPs and KB articles for resolution
Meet or exceed KPI goals
Troubleshooting of the following, though not limited to:
Advanced desktop issues
VPN connectivity
Entry-level server support
Hardware issues
Line of business support

Qualification

IT Fundamentals certificationA+ certificationHelp desk experienceCustomer service skillsFollow instructionsPhone skillsAttention to detailAdaptability

Required

IT Fundamentals and A+ certifications, or equivalent professional experience
1+ year of professional help desk experience
Strong customer service skills
High attention to detail
Ability to follow instructions and policies
Ability to adapt to changing and fast-moving environments
Strong phone skills

Benefits

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence

Company

The 20 MSP

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The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support.
dateFounded in 2013
location
Plano, Texas, USA
people-size201-500 employees
web-link
https://www.the20.com

Funding

Current Stage
Growth Stage

Leadership Team

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Tim Conkle
CEO & Founder
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Recent News

CRN
The 20 MSP Grows With Three Acquisitions In California, Michigan
2025-11-05
Morningstar.com
The 20 MSP Announces Latest Trio of Acquisitions
2025-11-04
EIN Presswire
Coleman Technologies Named MSP of the Year for Delivering Secure, Scalable IT That Fuels Business Growth
2025-08-29
Company data provided by crunchbase