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Dun & Bradstreet · 3 days ago

Senior Sales Operations Analyst

Jacksonville, FL

Full-time

Onsite

Senior Level

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. The Senior Sales Operations Analyst is responsible for leading customer third-party assessments and coordinating customer requirements by collaborating with various teams to ensure accurate responses and timely completion of assessments.

B2BEnterprise SoftwareSupply Chain Management

Responsibilities

Lead and complete customer third-party assessments

Evaluate requirements and complexity, manage and submit using various formats such as Excel, portals, and documents

Gather input from subject matter experts within the organization for new questions or requirements

Collaborate with experts to ensure accurate responses

Prioritize daily tasks and manage multiple assessments to meet deadlines

Work closely with Sales, Subject Matter Experts, and customers regarding the time plan and progress

Maintain clear and consistent communication to ensure alignment and timely completion

Recommend and implement improvements to RFI processes to increase efficiency

Contribute to the development and maintenance of RFI management software with a focus on knowledge base structure, answers, and change management processes

Ensure the software is used effectively to support the RFI process

Act as the voice of the customer internally, advocating for their needs and expectations. Challenge the organization to meet customer expectations and drive improvements where gaps are identified

Qualification

IT SecurityPrivacy & ComplianceSustainabilityAssessment EvaluationRFI Management SoftwareFluency in EnglishVerbal CommunicationWritten CommunicationOrganizational SkillsTeamwork SkillsGrowth Mindset

Required

Strong working knowledge of IT Security, Sustainability, Privacy & Compliance, Physical Security, etc

Ability to evaluate assessments and identify gaps and risks

Excellent verbal and written communication skills to interact with different stakeholders

Strong organizational skills to prioritize tasks and manage multiple assessments simultaneously

Ability to act as the voice of the customer internally and challenge the organization to meet customer expectations

Strong teamwork skills to ensure comprehensive and accurate responses

Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success

Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs