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Focus Partners Wealth · 1 day ago

Account Service Associate

Chicago, IL

Full-time

Hybrid

Entry Level

$75K/yr - $85K/yr

3+ years exp

Focus Partners Wealth is seeking an Account Service Associate that will work closely with the firm’s Wealth Management Team ensuring the seamless onboarding of new clients and maintaining data integrity within our systems. The role involves processing new account paperwork and ensuring CRM data is accurate and compliant, contributing to a seamless client experience.

ConsultingFinancial Services

Growth Opportunities

Responsibilities

Process and open all new client accounts by preparing, reviewing, and submitting required paperwork through three custodians: Schwab, Fidelity, and Pershing

Ensure that all account documents are completed accurately and meet compliance standards

Address and resolve account opening issues, such as non-standard cases or missing documentation, in a timely manner

Collaborate with financial advisors, client service associates, and custodians to resolve discrepancies or questions regarding account setup

Communicate with Wealth Management Team to clarify information and provide updates on the onboarding process

Ensure the accuracy and completeness of client records within the CRM system

Regularly audit CRM data to identify and correct errors, inconsistencies, or outdated information

Maintain and update client profiles with key information, including contact details, account statuses, and preferences

Track and document onboarding progress in the CRM, ensuring all tasks are logged and deadlines are met

Coordinate with other teams to ensure consistency and alignment of client data across platforms

Develop and maintain best practices for CRM data entry, reporting, and utilization

Ensure strict confidentiality of client, firm, and employee information

Assist New Accounts Manager in onboarding projects related to mergers & acquisitions

Work with New Accounts Manager to analyze and enhance the client onboarding experience for clients and internally

Work with the New Accounts Manager on updating training materials to ensure they remain current and up to date

Assistance on other ad-hoc operational tasks as systems and processes evolve

Qualification

Financial account openingCRM systems proficiencyAttention to detailCustodiansCommunicationOrganizational skillsProblem-solving skillsCollaborate

Required

Bachelor's Degree with a minimum of 3+ years administrative experience in financial services, or 8+ years of relevant work experience

Strong attention to detail and a commitment to accuracy

Experience with financial account opening processes and familiarity with custodians, specifically Schwab, Fidelity and Pershing

Proficiency in CRM systems (e.g., Dynamics 365, Sales Force or other financial industry-specific platforms)

Excellent communication skills, both written and verbal

Strong organizational and time-management abilities to handle multiple tasks and deadlines

Problem-solving skills to troubleshoot and resolve account or data issues efficiently

Ability to work both independently and collaboratively in a fast-paced environment

Benefits

Annual cash bonus

Comprehensive benefits package

Company

Focus Partners Wealth

Focus Partners Wealth is an organization of wealth, asset, and business management resources that brings strength, innovation, and partnership to client relationships.

Founded in 1986

Los Angeles, California, USA

1001-5000 employees