Apply on Employer Site

Lumion · 2 days ago

Customer Success Manager

South Jordan, UT

Full-time

Onsite

Entry, Mid Level

2+ years exp

Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational institutions and students. They are seeking a Customer Success Manager to champion partner success, drive adoption of Lumion’s solutions, and identify opportunities for expansion within partner schools.

CreditEducationFinanceFinancial ServicesFinTech

Responsibilities

Develop and execute strategic success roadmaps aligned with partner goals

Strengthen partner health metrics—such as product usage, NPS, retention, and expansion

Proactively identify risks and surface opportunities using data and KPIs

Act as the internal advocate for partners, ensuring their needs inform product and business decisions

Track partner usage and promptly engage when a drop in activity is detected

Lead successful onboarding of new partner schools

Ensure partners quickly achieve value and are set up for long-term success

Identify upsell opportunities and pass leads off to Revenue Team

Work closely with Product, Sales, Marketing, Implementation, and Operations to introduce and launch new features and products

Ensure feedback loops are closed and partner insights inform internal strategies and product roadmaps

Serve as the first point of contact for partner inquiries and issue resolution

Deliver exemplary service and build long-term trust with stakeholders across partner organizations

Facilitate Quarterly Business Reviews (QBRs) and regular strategic check-ins

Qualification

Customer success experienceCRM tools proficiencyProject management skillsData analysis skillsStrategic thinkingResilienceStakeholder managementEducational technology passionCommunication skillsOrganizational skillsDetail-orientedFast-paced adaptability