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Baltimore County Public Library · 1 month ago

Systems Administrator

Towson, MD

Full-time

Onsite

Mid Level

$74K/yr - $74K/yr

Baltimore County Public Library is dedicated to enriching lives and building communities through exceptional service. The Library and Business Systems Administrator will support and enhance the ERP and ILS applications, ensuring system stability and improving process efficiency while providing actionable data for decision-making.

Libraries

Responsibilities

Serve as the technical lead for ERP, ILS and related administrative systems

Plan, design, implement, integrate, maintain and document system upgrades and enhancements

Apply deep knowledge of SQL, databases, APIs and authentication systems

Troubleshoot complex technical issues and provide end-user support

Maintain operational knowledge of systems functionality and capabilities

Serve as secondary organization-wide security coordinator, collaborating with Baltimore OIT to provision, modify and revoke network access permissions during onboarding, role transitions, and offboarding

Conduct needs assessments and workflow analyses to identify process improvements

Analyze systems to resolve problems and propose solutions that support decision making

Identify synergies across platforms to improve efficiency and reduce redundancies

Leverage data from various systems to support strategic planning and operations

Translate business requirements into clear, actionable technical specifications

Manage and prioritize work using best-practice methodologies to meet project goals

Document technical processes and participate in software development and deployment projects

Contribute to policy and process improvement using domain-specific knowledge

Collaborate with library business owners, the Planning and Projects department, DEVS and OIT to align technical systems with operational goals

Facilitate clear communication between technical systems with operational goals

Ensure open and timely updates to the DEVS Manager and relevant parties on project progress and system issues

Supports data access and integration across platforms for reporting and analysis

Use data insights to inform continuous service improvement and customer satisfaction efforts

Contribute to planning and proposals for new technical initiatives based on data trends and user needs

Deliver functional, reliable, application experiences to internal and external users

Design and implement user-focused solutions that improve customer experience and system usability

Qualification

ERP systemsIntegrated Library SystemSQLAPIsDatabasesSystem analysisCustomer serviceProject managementCommunication

Required