Onboard Systems · 3 weeks ago
Customer Quality Engineer
Anaheim,CA,US
Full-time
Onsite
Senior Level
5+ years expOnboard Systems is a leading provider of advanced mission equipment for civil, commercial, and military helicopters. The Customer Quality Engineer will work in a multi-disciplinary team to address customer quality issues, implement solutions, and lead cross-functional teams to improve quality scores and ensure compliance with quality management systems.
AerospaceManufacturing
Responsibilities
Accountable for management of customer score cards and related matrices. Strive to attain the most favorable quality scores by implementing solutions to nonconformities for quality issues raised by customers and proactively working with internal teams to perform a read across and eliminate similar concerns
Leads a cross functional team including members from product quality, supply chain quality, manufacturing engineering, operations, design, and support to provide solutions to customer reported quality concerns
Develops and leads implementation of solutions to nonconformities and to satisfy quality issues raised by customers
Directs Escape management procedures, root cause analysis, and develops recommendations for corrective action for design problems for internal products & processes
Responsible for performing Quality engineering review for assigned engineering change orders, drawings, CMM, TCM, First Article Inspection Reports (FAIRs), and other technical publications
Participate in MRB activities and provide input with respect to assigned customer quality requirements. Manage such activities in a timely manner within ERP system as assigned
Responsible to initiate, communicate, and manage NoE, deviation requests, and variance requests with assigned customers
Responsible for formal submittals of quality related documents to customer(s), at times using customer portals, and following up with disposition of such requests
Leads customer audits/assessments as assigned. Communicate the event agenda and organize the support prior to the event and follow up on all the assigned actions, observations and findings after the event. Conduct internal quality audits as well as external partners facility and process audits as assigned
Responsible for performing the job assignments within the established Quality Management and Safety Management Systems of the organization
Responsible to do the right thing, always. Balance the business needs of the organization while ensuring compliance with all stated internal and external quality requirements
Qualification
Required
Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely
Ability to effectively lead a cross functional team to drive quality improvement initiatives
Ability to read electrical and mechanical drawings and interpret dimensional and other related requirements on the drawings
In-depth knowledge of Quality Management System(s) and Root Cause Analysis tools
Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum experience or in absence of a degree, 10 years of relevant experience
5+ years in Aerospace with solid knowledge of Quality Assurance in production / manufacturing
FAA, EASA and compliance with other regulatory authority knowledge
Certified in the appropriate ASQ Body of Knowledge (CQE, CQA, CRE, CPA)
Preferred
Experience of management of quality plans for NPI/NPD a plus
Benefits
Benefits package including medical, dental, vision, life, disability
Paid time off and holidays
401(k) plan with employer contribution matching
Growth Participation Unit program (GPU)
Company
Onboard Systems
Onboard Systems designs and manufactures a complete line of innovative helicopter lift equipment including hoists (through Onboard Systems Hoist & Winch in Anaheim, California), and belly hooks, cargo hook suspension systems, onboard weighing systems and remote hooks (through Onboard Systems International in Vancouver, Washington).
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-10-12Acquired
Leadership Team
Shane Adams, CPA
CFO
Company data provided by crunchbase