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WHSmith North America · 5 days ago

Senior Manager for POS and Retail Engineering Systems

Las Vegas, NV

Full-time

Onsite

Senior Level

$140K/yr - $160K/yr

7+ years exp

WHSmith North America is seeking a Senior Manager of Store Systems Engineering to lead the implementation and management of retail store technology platforms. This role focuses on overseeing the integration and reliability of POS systems while managing project timelines and stakeholder relationships.

Retail

H1B Sponsor Likely

Responsibilities

Lead end-to-end implementation of store systems projects

Manage project timelines, deliverables, and milestones to ensure successful rollouts across all retail locations

Manage IT and business stakeholders

Engineer solutions for proactive monitoring of store systems performance, uptime, and transaction reliability

Examples include:

Automated error detection and alerting for payment failures

Store system health reports showing uptime and performance trends

Utilizing deployment tools for updates and patches

Engineer solutions for the staging of POS systems for new stores and break-fix

Examples include:

Engineering hard disk images for Windows and POS software upgrades

Engineering a process to stage POS machines for new stores and break-fix

Oversee processes for demand management, including intake, assessment, and prioritization of change requests

Partner with business stakeholders to evaluate requests for enhancements, bug fixes, and new features

Maintain a structured backlog of store system changes, ensuring alignment with strategic priorities

Govern release management, including testing, deployment, and post-release validation

Ensure store systems integrate effectively with ERP systems such as Finance and Merchandising

Oversee testing, deployment, and post-launch support for new systems and upgrades

Work with the Support team to support day-to-day store operations

Work with the New Store Opening team to support store openings/closings/relos/remodels

Drive process automation and system adoption across store operations

Collect feedback from store associates and stakeholders to refine system performance

Manage vendor relationships, contracts, and licensing agreements for store systems software

Ensure projects are delivered within approved budgets and maximize ROI

Qualification

POS systemsRetail systems engineeringApplication life-cycle managementSystem integrationProject managementLeadership skillsCommunication skillsOrganizational skills

Required

Bachelor's degree in computer science, Information Systems, or related field

7+ years of experience in retail systems engineering or store technology project leadership

Proven track record in implementing and monitoring POS, payment systems, and store operations technology

Strong knowledge of retail operations and system integration

Experience managing application life-cycle processes, including demand intake and release management

Excellent leadership, communication, and organizational skills

Ability to manage multiple projects simultaneously

Company

WHSmith North America

About WHSmith North America WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide.

Founded in 1955

Las Vegas, Nevada, USA

1001-5000 employees

http://www.marshallretailgroup.com/

H1B Sponsorship

WHSmith North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2022 (1)

2021 (1)