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Medical Murray · 2 weeks ago

Customer Service, Advocate

Greater Chicago Area

Full-time

Onsite

Entry Level

$24/hr - $36/hr

1+ years exp

Medical Murray is a privately owned medical device company specializing in the development, testing, and manufacturing of finished devices and components. They are seeking a Customer Service Advocate who will serve as a primary point of contact for customers, manage orders, and ensure customer satisfaction while collaborating with internal teams.

Health CareManufacturingMedical DeviceProduct DesignProduct Research

Responsibilities

Support and comply with the Quality Management System, including all applicable SOPs within the Training Matrix

Serve as a primary point of contact for customers via phone, email, and in person

Respond promptly, professionally, and accurately to customer inquiries and requests

Identify and assess customer needs to deliver timely, effective solutions and ensure satisfaction

Build and maintain strong, trusted relationships with customer accounts through open and proactive communication

Process customer orders and requests accurately in the ERP system in accordance with established procedures

Ensure Customer Requirement Reviews are completed and provide formal order acknowledgments to customers

Coordinate with operations and production teams to obtain accurate delivery dates and communicate them to customers

Release work orders to production in support of internal and external customer orders

Handle customer complaints or dissatisfaction with professionalism; resolve issues or escalate appropriately and follow through to closure

Maintain detailed and accurate records of customer interactions, transactions, and documentation

Answer incoming calls and route inquiries as needed to meet internal and external expectations

Support other administrative or customer-related activities as required

Qualification

ERP systemsCustomer relationship managementMicrosoft Office SuiteProblem-solving skillsListening skillsAttention to detailCommunication skillsTime management