Columbia University Information Technology · 6 days ago
Associate Network Operations Technician
NYC Metro Area
Full-time
Onsite
Entry, Mid Level
$70K/yr - $85K/yr
2+ years expColumbia University Information Technology is seeking an Associate Network Operations Technician to maintain a local area network for over 30,000 users. The role involves configuring and deploying network hardware, troubleshooting connections, and supporting various telecommunications systems.
Higher EducationInformation ServicesInformation Technology
Responsibilities
Assembles, configures, and deploys Cisco switches/routers and associated hardware using Cisco IOS
Reviews, analyzes, responds to, and implements work orders from the Network Engineering group for network configurations
Patching of fiber for switch uplinks to campus backbone, utilizing multi-mode 62.5/50 micron and single-mode fiber
Wireless access point provisioning
Knowledge of technology for specific applications, including IPTV, AVB (audio-video bridging), 802.11ac (next-generation WiFi technology), Apple AirPlay
Knowledge of wireless access points that utilize PoE and midspan DC injectors
Ability to survey locations for wireless coverage and installation
Troubleshooting 10/100/1000 BaseT Ethernet connections with diagnostic devices
Assists with documentation of basic / moderately complex hardware and services requirements
Completes infrastructure deployment, maintenance, and lifecycle upgrades
Monitors automated reports and responds to alerts for multiple hardware and software issues
Provides installation and maintenance for Rolm telephone system, VoIP telephone system, Campus Ethernet network, and Campus Wireless network
Hands-on deployment of Liebert Uninterruptible Power Supplies and set-up of remote monitoring for these devices
Supports the EMOT (Emergency Management Team) relating to equipment setup and testing
As part of the Universities Essential Personnel provides onsite support during emergencies (inclement weather, blackouts, power outages, State of Emergency etc.)
Documentation of hardware locations/access using Visio, PDF files, etc., and updating our internal wiki
Acts as a technical resource in assisting users with equipment and data; supports help desk in the exchange of information and advice; implements solutions or notifies outside vendors as required
Completes assigned tasks on time, in budget, and to expected standards
Participates in a periodic weekly 24X7 on-call rotation that may require working nights and weekends
Interfaces with senior faculty and staff
All other duties as assigned
Qualification
Required
Bachelor's degree and/or its equivalent required
Minimum of 2-4 years' related experience
Knowledge of applications including Visio, Cisco IOS, Microsoft Office, Adobe Acrobat
Technician should be familiar with the following: HSRP, Spanning Tree, VLAN configuration changes, SNMP monitoring, Radius authentication concepts, Network technology components, Network protocols like TCP/IP, UDP, and subnetting, Structured cabling systems, Fiber optic networks, DHCP, Network Switch Configuration & Troubleshooting via console & Remote Access
Understanding of cabling infrastructure and differences between CAT 3, CAT 5/5e and CAT 6 cabling
Flexibility to participate in a periodic weekly 24X7 on-call rotation that may require working nights and weekends
Works well in a team environment
Possess excellent customer service skills and a strong work ethic
Prioritizes and manages multiple tasks with minimal supervision
Ability to handle moderate to heavy network supplies
Be flexible in shifting priorities in a dynamic environment
Preferred
CCNA Certification or equivalent experience preferred
Aruba wireless solutions
Company
Columbia University Information Technology
Columbia University Information Technology offers communications services, web publishing, and course management, and telephone services.
201-500 employees
H1B Sponsorship
Columbia University Information Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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2025 (433)
2024 (353)
2023 (333)
2022 (370)
2021 (283)
2020 (221)
Funding
Current Stage
Growth StageCompany data provided by crunchbase