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City of Dallas · 1 week ago

Water System IT Trainer (Business Consulting) (DWU - Civil Service)

Dallas, TX

Full-time

Onsite

Mid Level

$59K/yr - $71K/yr

3+ years exp

The City of Dallas is committed to helping you thrive while you help the city flourish. The Water System IT Trainer provides training to new and current users on systems and modules used in the management and care of the Dallas Water Utility by creating curriculum and delivering instruction.

GovernmentInformation ServicesWeb Browsers

Responsibilities

Creates, conducts, and delivers role-based training to end users in the Dallas Water Utility regarding technology systems and equipment, either in a group setting or a one-on-one situation; provides competent education and training to ensure effective service delivery, maintenance, and general care

Designs and develops specific material as it relates to a particular audience, system, module or any combination of factors

Creates and utilizes end-user assessment testing to determine effectiveness of training and improve materials and methods

Processes security user access forms and ensures that all necessary training occurs to limit security issues or system discrepancies

Collaborates with Water System IT Analyst to assure assigned modules instructions are current and up to date with changes in policies, procedures, or department standards

Delivers periodic refresher and additional training for users as required or as requested and basic system course for all new users

Assists project management with system upgrades and end-users troubleshoot technical issues

Performs any and all other work as needed or assigned

Qualification

Curriculum developmentWater system knowledgeTraining deliveryTechnical communicationSoftware proficiencyEffective communicationRelationship building

Required

Bachelor's degree in an education, social science, business or public administration field

Three (3) years of experience in education, instructional design/development, training, and/or the development of informal education programs which must have involved curriculum development

Knowledge of system and modules creating training materials and curriculum

Knowledge of water system and related infrastructure

Ability to develop curriculum and effectively deliver presentations

Ability to communicate and understand technical standards and principles

Communicating effectively verbally and in writing

Establishing and maintaining effective working relationships