State Street · 1 month ago
Head of Technology Operations and Resilience, MD - State Street Investment Management
Boston, MA
Full-time
Onsite
Director/Executive
$170K/yr - $282K/yr
15+ years expState Street Investment Management is seeking a Head of Technology Operations and Resilience, a strategic leadership role within their COO organization. This position is responsible for ensuring operational excellence and resilience of over 200 critical applications, driving transformation, and overseeing a global team focused on incident management and operational risk governance.
BankingFinanceFinancial Services
Responsibilities
Define and lead the global strategy for production management, platform and operations resiliency across technology platforms
Align operational capabilities with business goals and regulatory requirements
Serve as the accountable executive for service continuity, incident response, and operational risk governance
Champion modernization initiatives including cloud-native architectures, API-first platforms, and microservices
Support horizontal integration across Product, Client Experience, and Investment Management verticals
Drive the development and oversight of a resilient infrastructure and tightly controlled production environment, leveraging a unified, data-driven operational dashboard to ensure transparency, readiness, and continuity across investment management functions
Oversee Incident Management, Problem Management, Change Enablement, and Service Request Management
Lead Monitoring and Event Management, Service Level Management, and Service Continuity Management
Drive operational excellence through proactive issue resolution and performance optimization
Manage strategy and compliance for Technology Operational Risk and Governance
Ensure adherence to Cyber Controls Assurance Program and control ownership
Oversee supplier management, knowledge management, and broader State Street Technology alignment
Collaborate with and exercise oversight over production and support services provided by State Street’s Global Technology Services (GTS)
Foster a high-performance culture focused on innovation, ownership, and delivery excellence
Oversee the technology lifecycle and ensure scalable, resilient service delivery
Establish and monitor KPIs for execution quality, risk mitigation, and business value delivery
Qualification
Required
15+ years of experience in technology operations, technology engineering, or production management within financial services
Proven leadership in managing global teams across technology, operations, and risk domains
Strong understanding of service continuity, and operational governance
Experience with cloud-native architectures, monitoring tools, and enterprise risk frameworks
Bachelor's or Master's degree in Computer Science, Engineering, or related field
Strong executive presence with the ability to influence and engage senior stakeholders across business and technology
Bachelor's degree in business, finance, or technology required
Exceptional communication, facilitation, and strategic thinking skills
Demonstrated ability to lead through influence, navigate organizational complexity, and drive measurable outcomes
Preferred
MBA or advanced degree
Benefits
Retirement savings plan (401K) with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
Access to our Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
Eligibility for certain tax advantaged savings plans
Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Vibrant employee networks
Company
State Street
State Street offers a range of financial services, including investment management, research and trading, as well as asset management.
10001+ employees
H1B Sponsorship
State Street has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$12.05B2025-10-23Post Ipo Debt· $1B
2025-04-24Post Ipo Debt· $2B
2025-02-06Post Ipo Equity· $750M
Leadership Team
Ronald O'Hanley
Chairman and Chief Executive Officer
R
Renee LaRoche-Morris
Senior Vice President, Chief of Staff to the COO; Head of CAO Services
Recent News
2026-01-09
2026-01-09
Company data provided by crunchbase