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West Shore Home · 14 hours ago

Division Customer Service Specialist

Nashville, TN

Full-time

Onsite

New Grad, Entry Level

$20/hr - $22/hr

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. The Division Customer Service Specialist will support all Customer Service-related functions in the assigned branch, accountable for providing a 5-star experience to customers regarding post-installation services.

Building MaterialConsultingReal Estate

Responsibilities

Accountable for providing 5-star customer service to West Shore Home’s customers regarding post-installation services

Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services

Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services

Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services

Qualification

SalesforceCustomer serviceCommunication skillsProblem-solving skillsTeam collaboration

Required

High School Diploma or equivalent required

Must have a valid smart phone or smart device to log in to Company required systems using two-factor authentication

Preferred

Experience with Salesforce preferred

Benefits

Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)

401(k) plans with company match

HSA plan with company match

Paid holidays and paid time off (PTO)

Employee Referral Program

Employee Discount Program

Paid training and unlimited professional growth potential

Company

West Shore Home

West Shore Home is a construction firm dealing in home improvement services.

Founded in 2006

Mechanicsburg, Pennsylvania, USA

1001-5000 employees

http://westshorehome.com

Funding

Current Stage

Late Stage

Leadership Team

Kedar Revankar

Chief Operating Officer

Recent News

Morningstar.com

West Shore Home Enters Nashville Market as Homeowners Choose Renovation Over Relocation

2025-11-14

The Philadelphia Inquirer

A Pennsylvania home remodeler’s gift helps Penn State remodel Beaver Stadium and its name

2025-08-30

Business Wire

Who is West Shore Home—and Why Is Their Logo Now on the Field at Beaver Stadium?

2025-08-21

Company data provided by crunchbase