WestRock Company · 3 days ago
Service Operations Coordinator
Smyrna, GA
Full-time
Onsite
Entry Level
2+ years expWestRock Company is a global leader in sustainable paper and packaging solutions, dedicated to innovation and sustainability. The Service Operations Coordinator is responsible for managing service-related activities, ensuring efficient operations, and providing exceptional customer support through various coordination tasks.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Service Billing Coordination: Prepare and process billing documentation for completed service activities in compliance with company standards
Preventive Maintenance Scheduling: Develop and maintain preventive maintenance schedules to optimize equipment performance and minimize downtime through consistent communication with our customer base
Collaborate with the supply chain team to ensure the on time delivery, quality, and accuracy of preventative maintenance parts
Audit Scheduling: Coordinate and schedule audits at customer locations, ensuring compliance with operational and safety standards based on our customer contracts and agreements
Follow-Up on Service Engagements: Review, validate, and route technician service reports for accuracy and completeness
Communicate with customers post-service to confirm satisfaction, address concerns, and identify future service needs
Triage any follow up items indicated in the service reports
Data Management: Maintain accurate records in ERP/CMMS systems for service jobs, parts orders, and invoicing
Cross-Functional Collaboration: Work closely with service managers, technicians, and finance teams to ensure timely job closure and invoicing
Qualification
Required
Associate degree in Business Administration, Technical Services, or related field (Bachelor's preferred)
2+ years in service coordination, operations support, or a similar role
Familiarity with ERP systems and service management tools
Strong organizational and time-management skills
Excellent verbal and written communication abilities with internal and external personnel
Proficiency in Microsoft Office Suite and ERP/CMMS platforms
Ability to manage multiple priorities and meet deadlines
Customer-focused mindset with problem-solving ability
High attention to detail and accuracy in documentation
Ability to work independently and as part of a team
Preferred
Bachelor's degree in Business Administration, Technical Services, or related field
Benefits
Medical, Dental and Vision benefits available immediately
401K with company match
80 hours of Paid Time Off and 11 Paid Holidays
Other benefits such as company paid Long-Term & Short-Term Disability, Tuition Assistance and more
Annual Reimbursement for Safety Shoes
Comprehensive training with numerous learning and development opportunities
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
2026-01-09
Company data provided by crunchbase