NextGen | GTA: A Kelly Telecom Company · 1 day ago
RAN Support Engineer
Memphis, TN
Full-time
Onsite
Mid, Senior Level
5+ years expNextGen, a subsidiary of Kelly Telecom, is seeking a highly skilled RAN Support Engineer to act as an on-site Resident Engineer. The role involves troubleshooting Nokia RAN equipment, managing support tickets, executing network activities, and providing technical support to end-users and stakeholders.
ConsultingHuman ResourcesStaffing Agency
Hiring Manager
Poonam Varma
Responsibilities
Perform first-level troubleshooting and response for anomalies on Nokia RAN elements
Raise and manage support tickets with Care team for unresolved issues
Execute network activities, migrations, upgrades, and change requests on behalf of the customer
Prepare or review Methods of Procedure (MOPs)
Participate in Operational Readiness Testing (ORT) and Acceptance Testing Procedures (ATP)
Generate and provide incident and KPI reports, as required by the statement of work
Maintain detailed documentation of network configurations, changes, and updates
Provide technical support to end-users and stakeholders
Lead and guide contractors and BSS engineers during installation and integration of telecom equipment
Conduct feature testing and product launches, as required
Qualification
Required
Recent experience (within 2 years) working with Nokia RAN technologies and systems
Bachelor's degree or equivalent work experience (5+ years)
Hands-on O&M experience with Airscale and FlexiZone (Indoor & Outdoor) BTS site solutions
Preferred proficiency with BTS Element Manager tools: Web User Interface, BTS Site Manager, BTS CLI
Familiarity with troubleshooting and tracing tools such as: Emil Toolkit, DCAP, UTF, 5G Toolkit
Expertise with OSS Mantra applications, including: CM Operation Manager, CM Editor, Workflow Tool, Software Manager, Monitor Application
Experience using the Documentation Portal (Discovery Documentation Center)
Excellent communication and stakeholder engagement abilities
Able to work independently and efficiently within a customer-facing environment
Proven ability to lead technical teams on-site
Benefits
Health, Dental and Vision Benefits
Short/Long Term Disability and Critical Care/Illness Protection
Life Insurance and Retirement Plans
Employee Assistance Program
Company
NextGen | GTA: A Kelly Telecom Company
As part of KELLY’s SETT (Science, Engineering, Technology, and Telecom) Business Unit, we are committed to providing state-of-the-art digital infrastructure and telecom engineering solutions for legacy, 5G, and private networks.
501-1000 employees
H1B Sponsorship
NextGen | GTA: A Kelly Telecom Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (23)
2023 (19)
2022 (16)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Steven Edwards
Vice President, Chief Financial Officer
Rashid Iqbal
Executive Vice President & Chief Growth Officer
Company data provided by crunchbase