FUJIFILM Holdings America Corporation · 1 month ago
Senior Technical Support Engineer, MI - I
United States
Full-time
Remote
Senior LevelFUJIFILM Healthcare Americas Corporation is on a mission to innovate for a healthier world, and they are seeking a Senior Technical Support Engineer to provide remote technical support for their product lines. This role involves troubleshooting complex issues, collaborating with team members, and ensuring high customer satisfaction while adhering to regulatory compliance.
Artificial Intelligence (AI)Machine LearningMotion CapturePhotographyPrinting
Responsibilities
Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses
Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM
Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process
Collaborates with peers and other team members when working on more complex technical issues
Effectively documents cases throughout the process of troubleshooting the issue
Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved
Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case
Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned
Monitors TAC phone system wall boards to ensure that proper statuses are maintained
Positive customer surveys, documentation accuracy and consistency, timely case and project completion, and finishing the assigned trainings are standard expectations for all FUJI engineers
Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level
Working outside of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the business
Some short notice overnight travel, based on the needs of the business, to work on customer systems
Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards
Qualification
Required
Bachelor's Degree, Trade School Certification (Industry related), or Industry Experience Equivalent
One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred)
Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle
Knowledge of current network technologies
Superior communication and interpersonal skills, excellent phone manner
Ability to achieve results and meet goals in a fast-paced, team environment
Ability to make independent decisions based on interpretation of technology data and product knowledge
Excellent organizational and multi-tasking skills
Knowledge of Synapse workflows and their implementations
Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)
Preferred
FUJIFILM Synapse Administration experience
Working knowledge of Synapse workflows and their implementations
Working knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)
Knowledge with Synapse application front end
Knowledge of medical informatics architecture (VMware and Storage Solutions)
Knowledge of Linux Architecture
Experience of using Postgresql
Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications)
Security Certifications (Security + or higher)
Company
FUJIFILM Holdings America Corporation
For over 90 years, Fujifilm has found #ValueFromInnovation through expanding its portfolio to represent a broad spectrum of industries including medical and life sciences, electronic, chemical, graphic arts, information systems, industrial products, broadcast, data storage, and photography.
Founded in 1984
10001+ employees
H1B Sponsorship
FUJIFILM Holdings America Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2006-06-13Acquired
Leadership Team
Deepak Mahulikar
Chief Technology Officer
Patrícia Colombo
Chief Compliance Officer
Company data provided by crunchbase