NTT Global Data Centers · 5 days ago
Manager, Critical Facilities Operations
Ashburn, VA
Full-time
Onsite
Mid, Senior Level
$125K/yr - $171K/yr
7+ years expNTT Global Data Centers is a leading provider of data center services, and they are seeking a Manager for Critical Facilities Operations. This role is responsible for ensuring operational integrity and compliance of critical systems in a data center, managing contractors, and enhancing operational efficiency.
Information Technology & Services
Hiring Manager
James Scanlon
Responsibilities
Provides applied electrical, mechanical, integrated control and water chemistry technical expertise for the entire data center
Coordinates the activities of contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear and chiller maintenance)
Ensures the CFOps team works effectively to achieve the CFOps goals
Manages budget, staff planning, NPS feedback, operational efficiency, etc
Directly interfaces with Construction management team, contractors and consultants for all phased data center construction commissioning, including integration and testing of new systems while maintaining critical systems online
Works with the Regional Director and Finance to develop and track annual budgets. Works with the Regional Director to track and complete an aggressive preventive and predicative maintenance schedule for critical maintenance and system commissioning
Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction
Conducts training with the Mechanical/Electrical Data Center Technician and Facility Technicians on equipment, PM’s, QA and CFOps procedures/processes
Manages and maintains all training documentation
Manages systems to avoid unplanned, customer-impacting outages
Directly manages data floor and back of house electrical loading and capacity, including client installations and database systems
Participates in rotational on-call schedule to respond to emergency situations at the data center
Provides site leadership, implements training, and acts as both a coach and mentor to site personnel
May require late night work approximately once every other week to meet critical maintenance windows and scheduling
Performs other duties as assigned
Regular, predictable attendance is essential for satisfactory performance
Qualification
Required
High School Diploma required
Bachelor's degree in related field or equivalent education and/or work experience to meet requisite skills
7-10 years' progressive data center and/or critical facilities experience with at least three years in a supervisory position
Ability to be highly confidential
Ability to work in a team environment
Ability to manage stress and/or fast pace effectively
Knowledge of current NFPA Electrical, Fire and Life Safety and building codes
Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
Familiarity with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
Excellent customer service skills
Excellent verbal and written communications skills
Must be detail oriented, organized, flexible and ability to handle multiple priorities simultaneously
Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project)
Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including: 12kV switchgear 480/277 and 208/120 volt electrical generation and distribution systems Diesel powered AC generator plants up to 3MW Static UPS systems Multi-string flooded cell and VRLA batteries and monitoring systems Static switches PLC and relay logic controls Power monitoring systems Data center power distribution and management systems
Must possess demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT
Strong background in mechanical, electrical systems design review, layout, installation, operations, including ability to read and interpret electrical and mechanical one lines
Ability to conduct power system capacity, safety and code compliance assessments
Ability to train the Critical Facilities Staff on systems and procedures
Ability to operate in and promote a rigorous process-driven, team environment
Ability to logically analyze and solve problems
Detailed oriented
Analytical thinking, problem solving, customer oriented, and commitment to quality
Excellent problem-solving skills
Ability to lift heavy equipment, up to 50 lbs
Primarily sitting with some walking, standing, and bending
Able to hear and speak into a telephone
Close visual work on a computer terminal
Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments
Typical data center work environment with varying temperatures and loud noises
Extensive daily usage of a computer or workstation
Must be comfortable working in a highly critical, fast paced environment with shifting priorities
Must be able to respond to emergency situations at the data center
Must be available by phone during assigned work schedule and after hours for emergency situations
Must be willing to work outside normal business hours, including weekends, late nights, holidays and on-call support
May travel to other NTT domestic sites as needed
Must work on-site; telecommuting is not permitted
CPR/First Aid/AED Certification during employment
Must wear close-toed shoes with a solid leather or composite sole
A valid driver's license is required for onsite leaders with direct reports to support employee transportation and meet company needs
This position requires work to be done onsite at a data center facility and may require use of a personal mobile device
Benefits
Annual bonus
Paid time-off
Medical, dental, and vision benefits
Life and supplemental insurance
Short-term and long-term disability
Flexible spending account
401k retirement plan
Company
NTT Global Data Centers
Global Data Centers is becoming a division of NTT DATA.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Pace, Executive MBA
Senior Vice President, Chief of Staff to the CEO and Real Estate & Facilities
Meghan Krafka
CFO & SVP of Finance
Company data provided by crunchbase