Performance Food Group · 2 days ago
Client Support Specialist (Account Manager)
Westlake, Texas (TX)
Full-time
Hybrid
Mid, Senior Level
2+ years expPerformance Food Group is a leading company in fresh and broad-line solutions to the convenience retail industry. The Client Support Specialist (Account Manager) will serve as a liaison for key customer accounts, focusing on operational excellence, relationship management, and proactive problem-solving to ensure an exceptional client experience.
Food & Beverages
Responsibilities
Gathering new customer information, notifying Distribution Centers (OpCo), and creating opening order
Verifying that all procedures, service changes, and system modifications have been successfully communicated and applied to customer accounts
Monitoring aged inventory and developing strategies with customers and distribution centers
Collecting information (from customers and/or vendors) to set up new items
Managing customer accounts using Core-Mark proprietary systems
Maintaining reoccurring reports for customers, directors, distribution centers, and VPs
Collaborating with Account Director or Account Executive to regularly evaluate any changes in customers’ needs
Building rapport with all members of the assigned accounts team
Managing all promotional activities and ensuring products are shipped in a timely manner to all stores
Monitoring fill rates and ensuring best possible performance
Communicate developments within assigned accounts across Core-Mark
Performs other related duties as assigned
Qualification
Required
2-3 years of work experience involving direct interaction with customers, such as account management or support, with a focus on relationship building, issue resolution, and service delivery
The ability to interpret data and use Excel tools (e.g., formulas, pivot tables, charts) to draw insights and support decisions
Strong analytical skills, ability to mine data and construct metrics
Excellent written, verbal, organizational and interpersonal skills
Ability to prioritize, multi-task, and perform effectively under pressure
High level of initiative and work well in a team environment
Ability to plan and perform responsibilities with minimal direction
Experience coordinating and overseeing multiple projects concurrently
Preferred
4+ years of work experience involving direct interaction with customers, such as account management or support, with a focus on relationship building, issue resolution, and service delivery
Relevant experience in c-store, distribution, or foodservice industry
Benefits
Day 1 Health & Wellness Benefits
Employee Stock Purchase Plan
401K Employer Matching
Education Assistance
Paid Time Off
Company
Performance Food Group
Performance Food Group is an industry leader and one of the largest food and foodservice distribution companies in North America with more than 150 locations in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joe Davi
SVP - PFS, PRESIDENT & CEO - ROMA FOODS
Chris Miller
Vice President Finance CFO
Company data provided by crunchbase