DecisionPoint Corporation · 2 weeks ago
Experience Strategist
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expDecisionPoint Corporation is seeking a Senior Experience Strategist to lead experience strategy initiatives for the Military Community and Family Policy (MC&FP). This role involves converting MC&FP objectives into cohesive experience principles and user journeys while collaborating with various teams to ensure mission-aligned and measurable experiences.
ConsultingInformation ServicesInformation Technology
No H1B
Security Clearance Required
Responsibilities
Translate MC&FP objectives into experience principles, user journeys, and service models
Align experiences across channels, platforms, programs, and campaigns
Partner closely with Outreach and Engagement leadership and Product Owners
Lead experience strategy for Special Projects and enterprise initiatives
Define experience success criteria and measurement approaches
Ensure experience strategies are operationalized across teams and platforms
Facilitate workshops and working sessions to align stakeholders around experience goals
Collaborate with UX, content, analytics, and platform teams to drive cohesive execution
Provide guidance on prioritization and sequencing of experience improvements
Support development of experience strategy documentation, roadmaps, and artifacts
Identify gaps, risks, and opportunities across end to end experiences
Support continuous improvement of experience strategy methodologies
Qualification
Required
Candidate must possess a Tier 2 Moderate Risk Public Trust from any federal agency
Bachelor's degree in Communications, Marketing, Design, or a related field
Minimum of 10 years of experience leading experience strategy, service design, or customer experience initiatives
Demonstrated experience developing experience principles, journeys, and service models
Experience aligning experiences across multiple channels and platforms
Expertise in experience strategy and service design methodologies
Ability to define experience metrics and success criteria
Strong facilitation and stakeholder alignment skills
Ability to translate strategy into actionable execution guidance
Strong strategic and systems thinking skills
Excellent written and verbal communication abilities
Ability to lead cross functional collaboration
Strong facilitation and workshop leadership skills
Ability to manage complex, multi channel experience ecosystems
Strong organizational and prioritization skills
Preferred
Experience supporting federal or public-sector programs preferred
Experience supporting digital platforms and enterprise services
Familiarity with Agile or SAFe delivery environments
Experience partnering with Product Owners and delivery teams
Agile or SAFe certification
Company
DecisionPoint Corporation
DecisionPoint Corporation, a Service Disabled Veteran Owned Small Business (SDVOSB), is an innovation thought leader in the Defense and Federal communities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Simon S. Lee
President
Recent News
Washington Technology
2024-11-23
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