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Segpay · 3 days ago

Customer Support Representative III / Assistant Manager

Deerfield Beach, FL

Full-time

Onsite

Mid, Senior Level

$21/hr - $26/hr

4+ years exp

Segpay is dedicated to providing secure and robust payment solutions that meet the diverse needs of clients. They are currently seeking a passionate Customer Support Representative III / Assistant Manager to support the Customer Service Manager and assist customers with their inquiries on merchant sites.

Customer ServiceE-CommercePayments

Growth Opportunities

Responsibilities

Handle all call center questions and escalations

Assist with the management of the external call center staff

Provides service to inbound contacts and maintains established SLAs

Develops thorough knowledge of Segpay's systems and technologies via hands-on, immersive training

Works with existing clients and customers to meet any ongoing needs they may have

Handles daily escalations and collects information that helps resolve escalated issues

Provides clients and customers with courtesy, integrity, and efficiency to consistently exceed their expectations

Strong written communication skills to provide clients and customers with accurate, prompt, and meaningful replies

Document all communication with clients and customers within Segpay's help ticketing system

Complies with PCI standards, policies, and best practices in the area of security, with a strong emphasis on the protection of sensitive data

Assist the manager with daily tasks and duties

Perform other duties and projects as assigned

Qualification

Customer service experienceManagement experienceMS Office SuiteSQL ServerRelationship managementCommunication skillsProblem-solving skillsOrganizational skillsTime managementAttention to detailSelf-motivatedTeamwork