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Capital Rx · 4 days ago

IT Help Desk Asset Technician

New York, New York, United States

Full-time

Hybrid

Entry Level

$24/hr - $28/hr

2+ years exp

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. The IT Help Desk Asset Technician assists in managing the ticketing system, MDM software, and all IT equipment tracking and deployment.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Manage all IT Asset inventory, tracking all in office/deployed equipment using IT Asset management programs

Maintain all IT assets through device life cycle, processing replacements/returns of all broken/outdated hardware across the company

Collaborate with HR team to retrieve equipment from

Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business

Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc

Promptly respond to user requests via ticketing system/phone calls/IM

Assist users with access/system issues

Write and update documentation for user reference

Help build and establish procedures for newly established team

Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows)

Qualification

Help Desk experienceIT Asset managementCustomer-oriented approachHardware repairs managementDocumentation skills

Required

2+ Years experience in a Help Desk role (preferably in a medium or larger company)

A customer-oriented approach to problem resolution

Experience maintaining IT Assets within asset management software

Process, intake, and manage hardware repairs

Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT “future onsite” roles only)

Company

Capital Rx

Capital Rx is now Judi Health! Navigate to our new page here: https://www.linkedin.com/company/judi-health

Founded in 2017

New York, NY, US

501-1000 employees

https://www.judi.health/about/careers

H1B Sponsorship

Capital Rx has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (2)

2023 (1)

2022 (1)

2021 (5)