North Carolina Specialty Hospital · 4 weeks ago
PT Registration Clerk
Durham, NC
Part-time
Onsite
Entry Level
1+ years expNorth Carolina Specialty Hospital is an award-winning facility focused on providing high-quality surgical care. The PT Registration Clerk role involves greeting patients, managing admissions, and ensuring accurate patient information while maintaining confidentiality and a positive work environment.
Health CareHospitalWellness
Responsibilities
Greets patients/ families promptly and courteously as the patient arrives at the hospital
Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel
Provides interpretation of forms to be signed upon admission including patient rights and living will questions
Reviews all patient forms for completeness, accuracy, and appropriate signatures
Collects deposits and/or co-pays according to established guidelines
Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors
Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution
Utilize concepts of age/ developmental stages in interactions with patients and families
Adheres to all Hospital Policies and Procedures, specifically Guidelines for Appropriate Conduct, Corporate Compliance, Diversity, and Confidentiality
Predictable and reliable attendance is an essential function of this position
Identifies potential risks to patients: identifies risks to patients in order to reduce incidence of injury; identifies actions to eliminate, minimize or report risks; identifies procedures to follow in the event of an incident; reports processes for common problems, failures and user errors
Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment
Applies the principles and values of customer service and continuous quality improvement while performing day-to-day activities of the position
Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues
Adheres to Confidentiality Policy
Maintains positive working relationships and fosters cooperative work environment
Adheres to the hospital's "Guidelines for Appropriate Conduct" in the HR Manual
Displays honesty and mutual respect when communicating with peers and other departments
Follows through on problems that may compromise effective job performance by using appropriate chain of command
Complies with National Patient Safety Goals
Universal precautions and infection control guidelines, including hand washing guidelines followed at all times
Performs other duties as required or assigned, which are reasonably within the scope of duties in this job classification
Demonstrates respect for diverse backgrounds of all patients, families and co-workers
Qualification
Required
High School Diploma or G.E.D
One (1) to two (2) years minimum experience as an admissions clerk or in Health Information Services in a hospital setting
Effective communication skills; both orally and written
Computer skills needed
Ability to work with others within a team to ensure quality patient care
Strong critical thinking skills
Benefits
Comprehensive Medical, Dental, Vision Insurance, Life and Disability Insurance
Paid Time Off
401k Employer Match
Tuition Assistance
Company
North Carolina Specialty Hospital
North Carolina Specialty Hospital provides healthcare, general surgery, pain management and reconstructive surgery services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Randi Shults
Chief Executive Officer
Jacen Hessey, MAcc, MHA
Chief Financial Officer
Recent News
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