Digital Consultants LLC ยท 2 months ago
Helpdesk Analyst I
Quantico,VA,US
Full-time
Onsite
Entry Level
2+ years expDigital Consultants LLC is a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. They are seeking a Help Desk Analyst I to provide technical support and customer service, resolving service requests and problems related to computer hardware, software, and telecommunications.
ConsultingInformation TechnologyNetwork Security
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Initiate and resolve service requests/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Qualification
Required
Minimum of 2 years in IT support
Active Top Secret clearance and eligible to obtain Top Secret/SCI
DoD 8570 IAT Level II Certification (Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP)
Benefits
Competitive wages
Full benefits package
Company
Digital Consultants LLC
Digital Consultants LLC, a Small Business Administration certified 8(a) Small Business, has served the needs of our clients within the federal sector for more than 18 years.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2024-11-04
Company data provided by crunchbase